I would like to book an appointment with you but decided to send an email instead of
using your booking system. I wanted you to see the message I keep getting. It happens
dozens of times a day. My computer is making me crazy, running really slow etc.
What a mess!
I should be able to find the code, kill it, and your computer can go on with it’s life. Feel free to schedule a time when it’s convenient to you.
This is a very good question. The number of technical questions via text has increased a great deal recently so I’m glad you asked.
I strongly prefer you send your questions via email. There are many advantages to this for me. If I glance at your email question during the day but don’t have time to respond right then, I can mark it as unread and come back to it later in the day. Also, it’s much easier for me to take the content of your email and post both the question and answer to my answers section (like you’re reading now) so that others can see it. Lastly, often, the answer to a question requires more space and resources than I can compile within texting on my phone. I often like to supply screenshots or provide links to other sites and texting does not work well for those elements.
If you send me a technical question via text, I may look at it when I get it, but I will have long forgotten about it by late that evening when I sit down to answer questions. There’s no way to mark texts as unread.
Along those same lines. I prefer you do not leave messages via the phone. I prefer you email me so I can respond to it via email or my website for the same reasons I listed above. Often, my day doesn’t end until later in the evening, past a time I consider appropriate to call back.
I certainly don’t mind if you text me about our appointment time if you’ll be late or last minute directions etc...but asking technical questions via text message will most likely be ignored. Keep in mind that I do also offer free support every Monday evening at 7pm via my town hall.
Hopefully the new Photoshop CC version has the standard greed, green, yellow buttons in the top left area of the window. Clicking the green area should maximize the window so it fits perfectly into your screen. If Adobe took the “stoplight” buttons away in favor of their own design then I’m sure there is a command under the “view” tab in the menu bar that may help or possibly a setting in preferences. If you want to get fancy you could always assign your own keyboard shortcut to maximize windows. The mac doesn’t have a default keyboard short cut built in like command +V or something like that.
Here’s how to set up your own key command:
- Open the "System Preferences"
- Under the "Hardware" section, click on "Keyboard"
- Next, click on "Keyboard Shortcuts" then "Application Shortcuts" (on the left hand box)
- Add a shortcut key by clicking on "+" symbol, on the bottom of the right hand box
- At the next dialog box, choose "All Applications" for "Application:"
- In the "Menu Title :" column, type in "Zoom"
- Click on the next column, "Keyboard Shortcut:", then press your preferred keyboard shortcut.
my computer is not going to screensaver and sleep mode. It seems to try, and then quickly wakes itself. Any suggestions? Is the Time Machine backup interfering?
Time machine shouldn’t be interfering with your computer’s ability to sleep the display and screen saver. Those settings should have moved over exactly as your old computer was set up. However, let’s just check and you can adjust them to what you’d like.
- Go to system preferences located under the black apple in the top left corner of your mac.
- Select Desktop and Screensaver
- Select the screensaver tab
- Adjust the “start after” setting to what you’d like it to be and choose the screensaver you prefer.
- Now select “show all” up at the top.
- Select energy saver
- make the necessary adjustments there by adjusting your “computer sleep” and “display sleep” time. *
*Note: You can set your sleep times differently based on battery power of if your computer is plugged in.
I would recommend since you’re backing up to your time capsule drive for the first time, you plug your computer in. I’m not 100% sure, but I think the fact that your computer is on battery power supersedes the fact that it’s backing up. Logically this makes sense because you don’t want to set your computer down when you get home while it’s open, and come back to a dead battery because it was spending all its energy backing up.
Either way checking your display and energy settings should take care of it.
The speed issue with this iMac seems to being caused by the process “com.apple.internetaccounts” seen below.
This is also why your are getting the “out of memory” error.
You must in to system preferences to the preference panes “Internet Accounts” and remove the accounts. twitter, gmail, Facebook, iCloud, etc.. Everything. Take them all out. You can re-add them later. You may also want to toss your byhost prefs. You will want to sign back in to your twitter and Facebook accounts from that area if you wish to use those services across other areas of your mac. i.e.: the ability to “tweet” a page inside Safari. Otherwise, there’s no reason to add those back.
You can find your computer’s CPU and memory activity by opening Activity Monitor. You then select to view background processes either by CPU or by Memory at the top of the page. As shown below:
com.apple.internetaccounts taking almost 100% of your cpu is not something we want to see. You’ll need to find the associated plist file for your internet account pref pane and toss it out. Others might recommend you edit the plist file w/text wrangler or bbedit but I have found it easier just to delete the account, plist files and associated by host prefs. I have no explanation why this would occur. Computers aren’t as perfect as we are so we have to sometimes demonstrate tolerance.
Hope that helps.
If you’ve forgotten your admin password and you’re the only admin on the computer (which most people reading this are) then in 10.8 and 10.9 you’ll need to boot into recovery mode.
- Turn the computer off.
- Holding down the option key, turn the computer back on.
- You’ll be presented with two icons of hard drives. Using the arrow keys, select the one that says “recovery”.
- Next, under utilities in the menu bar choose terminal.
- Type resetpassword. (all one word)
- You’ll now see a new application, the Password Reset Utility, that allows you to select the user you’d like to change the password for.
- Enter the new password (twice) and save those changes.
- Shut down the computer.
- Holding the option key once again, turn the computer back on and now select Macintosh HD as the startup drive.
Keep in mind that you’ll be prompted at some point that your keychain needs some attention. My best advice is to select to “make a new keychain” and you’ll need to re-enter several passwords as you use your computer normally. Email, iCloud, etc... Your computer will let you know. See, by changing your admin password, you are no longer allowed to access your passwords stored in the keychain program. This makes perfect sense if you think about it. Otherwise, I could steal your computer, change the admin password in recovery mode, then log back in to you and open keychain to get all your other passwords. So the inconvenience you experience because you forgot your admin password is better than the pain you would feel if someone stole access to your entire digital life.
Here’s a tutorial of the same procedure with pictures.
If there’s no one in your family tree that wants an older laptop, you can always donate it to Goodwill since it still works. Someone would be thrilled to have it. But to get your personal data off it first, the fastest way to do that would to first create a new user in system preferences. Call it Admin. Make sure you choose it to be an administrator and not a managed or standard user. When you’re asked for a password, leave it blank. In the hint section, write “no password, leave blank”. That way the next person will be able figure out what’s going on.
Now, log out of your own user and log into the Admin user you just created. Go to system prefs/ users and groups. You’ll see your old user. Select your old user in the left hand column and hit the minus button in the lower left area. Choose to delete that user immediately. This will take several minutes to complete. You’ve now erased your personal data from the machine but one more thing to consider.
Open the applications folder. Take a look around to make sure you don’t see any personal items there. Don’t worry, even though you may have installed a program like Word or Quicken, that personal data lived in the users folder you just deleted, not the applications themselves. But if it makes you feel better, you can delete anything that you installed in the past.
That’s it. The computer is now ready to be donated.
What you’re really asking is: How can I set the default format for screenshots I take on my mac to be jpegs? By default, the mac wants to use png as the standard for screenshots so you’ll need to go in to terminal to change this.
First, using spotlight, open terminal.
Next, type (or copy and paste) the following line of code: defaults write com.apple.screencapture type jpg
Now log out of your user and back in again for the change to take effect or you could type: killall SystemUIServer into terminal and hit return.
You’ve now set your mac to take screenshots in the form of jpegs.
There are many reasons that could be causing calendar duplicates. The most likely candidate is that there are multiple accounts containing the same events. With calendar open, go to preferences and check to see that only one iCloud account is added. We often set up multiple calendars unknowingly. We allow gmail, yahoo, iCloud to all control calendars. This can result in duplicates.
Another possibility is that you are syncing both through iCloud and over a wire within iTunes. You would want to delete all calendars "on my mac" and only use iCloud. In the past 2 years since iCloud has been available, I've only seen 2 instances where duplicates were caused by iCloud. It's usually a multiple account issue.
I recently have migrated totally over from my old mindspring email to gmail and have been updating every sign in and password where I use my email address including my apple i.d. (it is updated and have logged into mountian lion with it so all appears to be well on computer). Brings me to my phone…it looks like I cannot just update the address there, but I need to delete that account completely and set up with gmail address. I assume since I have done it on apple site and updated on my computer and set up iCloud with that address with mountain lion that all data is well and secure BUT before I delete off phone thought it might be prudent to just cover my butt and make sure. Thanks.
You should be fine.
Daughter’s pictures have been a cluster by the way. Not all came through the last transfer. She has lost many what appears to be all through the years now. :(
Yes, her pictures are a mess. I agree. It all comes back to the fact that the original pictures folder was changed. This will best be solved when she moves to a new computer. At that time will will be able to recover the actual "pictures" folder and put the proper contents where they actually go. I suspect the permissions of the current picture folder have been changed.
1 - the laptop is showing doubles on the calendars. You fixed it on my computer, but how can I fix on the laptop.
Check to be sure only one account is set up on the calendar. With the calendar open, go to the calendar preferences in the menu bar and then select accounts. If only one account is listed then you would most likely need to delete the doubled events manually but I am betting that's not the case.
2 - remember the weird thing on the iPad where you could not click on the icon, you had to go in and type it in. Do you know how we can go in and fix that?
try restarting the iPad. Hold down the top button and home button for about 7 seconds until the iPad shuts down on its own then restart. Hopefully that will resolve the issue.
3 - For the emails, I wanted to change the name descriptions, but when I do it says incoming mail server cannot be blank (even though the server name is in there and it greyed out). You said it was an apple bug, is there a way to work around it? Not a big deal if not.
It's possible after an update you'll be able to rename the iCloud account. The iCloud server settings are now stored in the operating system and cannot be changed therefore it is greyed out. Which means, on occasion the left hand doesn't know what the right hand is doing so the mail program doesn't realize the computer already knows the settings so it reports the silly error. Try restarting and see if that helps.
Please let me know if you have any further suggestions. I'll update with Mountain Lion as you suggested. After finding out it would take an hour and half to upload and install I really need to do it this weekend.
It looks like microsoft silverlight has decided to go crazy. Silverlight is a plugin that your web browser uses to display video on certain sites such as Netflix. In order to remove the current silverlight so that you may redownload a a hopefully better version later.
Remove the following:
- /Library/Internet Plug-Ins/Silverlight.plugin
- /Library/Internet Plug-Ins/WPFe.plugin
- /Library/Application Support/Microsoft/Silverlight
To get to the Library folder you’ll want to first go to the Finder and select Go in the file menu. It will only be available if first hold down the option key when in the Go menu. Not all items listed above may be there so don’t worry too much if you don’t see them all. You just have to remember to go to the library in your home folder. Not the Computer’s library folder. The hidden one only accessible by holding down “option” under the Go menu.
When you are ready to reinstall (if you feel the need) you can visit http://www.microsoft.com/silverlight/default.aspx
You should be able to restore the recent server list and addresses by replacing the current file com.apple.recentitems.plist in your user folder with the copy we saved from the abandoned user. That plist file contains recent items and server connections.
Having 4 gigs of ram should be plenty. That is most likely not the problem. Time machine usually does a good job of staying out of the way by only running for a very short period of time each hour throughout the day. If things are very slow, you may first want to check the activity monitor for possible applications that could be running without your knowledge. That is assuming the hard drive is healthy. I would suggest first joining me on my weekly town hall at 7pm on Mondays and I can give you a few other suggestions that we can look at.
As long as you have a small number of folders, you should be fine. It’s the desktops that have a massive amount of items on their desktop that things start going very wrong. The number of items inside a folder don’t count. It’s the actual items on the deskop. I suggest keeping it under 20 and you will be just fine.
As a general rule, consider the desktop a temporary work space for items you are currently working on. It is not a permanent storage area. If you aren’t going to be using the file for the next week or so, put it into the documents folder.
You’ve hit upon a soar spot with me. Sometimes Apple takes things out that were working wonderfully and replaces them with… well nothing. And that’s exactly what they’ve done in Mountain Lion. Back in the old days (pre 10.8) you could subscribe and view RSS feeds directly within your mail application. This meant that when you favorite website added a story, you would get an email that reported it. It was fantastic. This meant that I didn’t have to leave my mail app to check out new web stories. Safari (prior to 10.8) also had the ability to view RSS feeds directly in the browser. This was so great. I could go to a news site, hit the RSS button and suddenly I was presented only the text versions of the stories. No adds, in the order I wanted to see them. That’s all gone now. But there is hope.
Vienna is a new RSS reader that does the best job on the planet of aggregating all your RSS feeds into one beautifully presented window. This is how to write software folks. While you still have to step out of your mail app, you don’t have to go far. Vienna allows you to add an icon to the menu bar to keep up with RSS updates. So if you were used to getting notifications of when I answered a question on my Answers section of my own site, now you can resubscribe (for free) using Vienna. Just click the plus button and type in the url www.sellsconsulting.com/answers. Vienna will do the rest.
FYI: Vienna is free but still in Beta.
I know no one still alive uses AOL, but now mine, since the computer came back, is so slow, and doesn't seem to want to be used as a search engine. And even though Quick Time Player is still in my apps, and I can get it onto the tool bar, it won't work. But the simplest of all, is I want to clear my messy desktop and store the stuff I want to keep in a folder, but can't remember how to create a folder. Any simple way to explain?
You are right. Way way time to abandon AOL for pretty much anything. I do highly suggest not using the AOL software and instead going to a web browser like Safari or Google’s Chrome. You can still go to aol.com to check mail and see their news and stories if you wish plus you can also add your aol email into Apple’s email client (the stamp). This way you will be able to see your mail but can avoid the ads.
There are several ways to create a folder on the mac so you can drag other items into it in order to organize things. Here are a few ways to create folders:
1. Control+click or right click on the desktop and choose “new folder”
2. When in the finder, under the menu bar word “File” choose “new folder”.
3. With a finder window open you can select the gear icon and select “new folder”.
Once you’ve created a new folder you can always just drag it to the area you want to permanently store it. Inside another folder or into the documents folder for example. If you are still struggling to create and manage your folders, I’m online every Monday at 7pm and would be happy to walk you through it.
If you had your own web site and space then it would be possible to just use the space you already rent on the internet for your web hosting, to also use for ftp file transfers. However, if you don't have access to that or don't have your own site then you really then have two choices; paid ftp or free ftp.
Free ftp sites are fine but usually have ads and don't really look all that professional when trying to push large files to a potential client.
Conversely most ftp sites are more expensive than my tastes allow. I pay approximately $50 per year with godaddy and have about 20 gigs of web space that I can ftp with if I want. Paid ftp services will be between $10 to $30 per month. A couple plans to check out...
Services and Pricing | Hosted~FTP~ FTP in the Cloud™
ShareFile - Pricing
and probably the most popular one:
Online File Sharing, Send large files, Managed File Transfer, FTP Replacement, with No Email Attachments | YouSendIt
Generally that amount of space available on your internal drive should not impact performance. You may consider opening the same programs without an external hard drive connected as these programs will first check externals for additional data. It’s possible an external drive may be the cause of your pause in performance. Of course you may also consider increasing the amount of ram in your machine as well.
There could be several reasons this is happening.
1. out of hard drive space
2. a startup item is corrupt
3. the software update failed to install correctly
and many more.
A complete reinstall of the OS may be needed but there are a few things you could try first. Boot the computer into safe mode by holding down the command at startup. This will skip any non apple extensions from loading. If the computer boots normally then we would need to remove those items from the startup up or login folders before restarting.
You could also boot using verbose mode (command V) at startup. This would run a terminal like prompt that could also give an indication of what the problem is as it lists all activity during the start up sequence.
You could try single user mode (command S) at startup. Then run an fsck -y to try to repair the disk. Instructions will be listed at the end of the terminal startup sequence.
You could boot from an install disk and do an archive and install. This may be the quickest way out. When installing, choose options or customize in the install process and select to archive and install preserving users.
Lastly, if you really feel the need, you could just erase and reinstall (clean install) from the disc then restore all data from a time machine backup.
Even more lastly, Since it’s a G4, you can use the old “boot into firmware” trick. The new guys don’t know about this one. Start up holding down “command option O F” all at the same time. You’ll boot into open firmware. It’s sort of like an operating system before OSX loads. Now you can use the following commands to hopefully bring your powerbook back to life:
After entering the last command the computer will restart. It’s been a while since I booted into open firmware so each of the above commands may or may not require the dash in between words.
I have several clients who have Uverse and have been very happy with it. The only complaint I’ve heard from a small number of people is that the quality of video is inferior to RR. Internet speed is fine. I’ve found Uverse internet speed to be in the mid 20’s down often which is very very good. The only thing I would warn of is the Uverse wireless router ATT seems to be installing. It’s a much slower modem than the airport extreme which you may already have. They tend to replace a customer’s current router with their own crappier one. They can work together but a few settings must be adjusted.
I was wondering if you do any computer software consulting/training or if you can recommend someone who does?
I am working with a small, but very necessary, non-profit organization that provides a free preschool education for at risk families. We are interested in purchasing some fundraising/client relationship management software and we are not sure what we need.
I may be able to guide you in the right direction. This sounds like an interesting and worth while project you're engaged in. Sounds like you are looking for an application that will serve as a database or collection tool that also shows relationships to different projects. Take a look first at Bento from Filemaker. There's a free trial. I'm not sure it's what you're looking for but it's a good place to start.
Our computers are great!! I have two questions…
Any time I search anything on Safari the page that comes up once I click on a page is spam. How can I stop that?
Also, I have an old iPhone that I used when I was with AT&T now I am with Verizon, is there anything I can do to make it compatible with Verizon?
1. The first question is a bit strange. I am guessing that you may be thinking about Google’s first links listed that are in a yellow block at the top of the page. These are the paid advertisers on google. I personally usually just ignore them and go for the first results listed in white.
2. Other than just using your old iPhone as an iPod touch only, there is no way to use an ATT phone on a Verizon network or Vice Versa. The cell tower technologies are completely different.
I think someone is still inside my computer, I got another strange response today totally unrelated to the last one.
Wow, that’s lucky indeed. Most likely it’s a gift card that will apply to your Apple ID inside iTunes as well as the mac app store. There are many things you can spend it on. including:
Apps for an iPad or iPhone
TV shows or Movies both purchased or rentals via iTunes on a computer or AppleTV
Applications from the Mac App Store if you have Snow Leopard 10.6.6 or higher.
You might just want to go on a music buying spree!
As for the second part of your question: I don't think anyone is inside your computer. The best way to secure your privacy is to change your password from time to time. You may think of doing that with your email address(s). If you feel your privacy is indeed at risk, then you may want to schedule a session with me.
The review thing-a-ma-bog can be very frustrating. First go to my Apple listing page and click “write a review” at the bottom. Be sure you are using your Apple ID which is the email and password you would use to log into itunes to buy apps or music. If you are sure you are using the correct email and password then there's nothing more that can be done. If you want to check it, you can use the sign in button in iTunes to test it. See below...
I think you are talking about a bookmark in safari. Just not sure.
Since there are a few details that I really still need to answer this it may be best if I assist you during our weekly town hall meeting. I am online every monday night at 8pm to help out clients with a program called gotomeeting. It’s free and allows me to see your screen. If you are around on Monday evening you can go to www.sellsconsulting.com/townhall and click the link on the right of the page to join in.
Thanks for the answer. I have been trying to login to my apple id and even created a new so I can do the survery
and it wont let me login, even after I created a new id and know the un and pw are correct.
Still wont let me login.
I will try again tomorrow, but it is def a priority of mine to take that survey for you and give you perfect marks.
Thanks for your help!
I appreciate the feedback and effort. The consultants review page has not been without its problems. Maybe try again in a day or so and if it's still giving you trouble, don't sweat it. You can also test your apple ID and PW in the iTunes store within iTunes.
No reason to fear the mine craft servers. There may be some language or inappropriate words shared between multiplayer users. But for the most part, this game only appeals to kids of higher intelligence. Most of the kids who are into shooting games and things would find mind craft boring very quickly.
Great to hear from you. No, I don't find myself in NYC very often at all. Two things:
1st. I would check the consultants network for NYC and choose a consultant off the list. Consultants are now reviewed so that should help you choose one. Try here: http://consultants-locator.apple.com/index.php?PHPSESSID=f2e691555fa5ea6f32bd9a5782ae0ce6&fuseaction=home.directory&offset=0&rppg=8&q=11210
2nd: I am online every monday night and often help people from all over the US. It's free and there are usually about 4 to 5 people in the online meeting. If it's just a software issue you can always just schedule me to help you individually online as well. I also do online remote sessions. It works for some things but physical problems like networks or broken printers won't work trying to fix remotely.
I hope you are well, should I be concerned about this load on my CPU? It says the dock is using 99%?? i would be glad to make an appointment for you to come look at it if you think I should
This is definately a problem. What version of the OS are you on? I wonder if you updated to 10.6.8 which others are reporting causes random cpu cycles. There are several ways to attack the issue. First you’ll want to go to activity monitor and select “all processses”. Then sort by cpu load. This could lead to possible causes.
Do that and report back. There may be a few simple fixes we can try by reseting some preference lists. I need to see what’s running first. Take a screen shot of it and send it over. It may be fastest if either you schedule me or take it by the apple store as well. Does it continue this pattern after a restart?
It didn’t get there by itself. Someone manually drug it from a source like off a web page and onto the desktop. That is the only way it got there.
It sounds like you may have just accidentally removed it from your dock. Go to the finder by clicking on the happy face in the dock then go to the applications folder. You should find iCal in that folder. Drag it back into the dock and you’re done. Now if you’ve already done this and it’s not in the applications folder. First, do a search using spotlight in the top right corner of your screen to see if you can locate it and if it’s gone then you have two options on getting it back.
1. Use your install discs to do an “optional install” which would allow you to choose specific apps to reinstall. or even easier....
2. Find another computer that has the same version of your operating system and copy ical to a flash drive and move it to your computer. Many mac applications are drag and drop. When you open ical the next time, it will find your calendars and all should be well again.
When I had my old pc I used Pc Anywhere on my laptop when I traveled. Do you know of other programs I can use or is this the best one to communicate with my home computer when gone
There are several ways to remote back to your apple computer at home. Perhaps the easiest is mobileme. It’s $99 per year and you’d need to have both the router at your home and the router you are connected to while you are away set to UPNP. That allows the service called “Back to my Mac” to function. You can share the screen and move files as well.
Another solution is LogMein. There’s a free version that works fine. I find it to be a little clunky personally but you get what you pay for.
Then there’s the more full featured software like GoToMyPC by the good folks at Cisco. It’s more costly but works well. You could also try it free for 30 dyas.
I would start with LogMeIn and see if that does what you need.
what is your opinion of the apple's growl application. i just updated my files as part of a software update and was prompted a suggestion to include the growl application.
what is your opinion of this newest application?
things are going well for my system and I have made folders and placed them on the desk top which makes for easier filing. thank you for your suggestion on the growl application.
Glad to hear you’re getting your folders and files under control. Growl is actually not a program written or supported by Apple. It’s a third party piece of software who’s job is to notify you by small text box, when something significant happens within certain applications. Growl supports only certain applications. I like Growl and feel it’s a great enhancement to the Mac so go ahead and update it!
Sometimes a program will freeze and needs to be forced to quit. You can do this by going under the black apple and choosing "force quit" from the menu bar. If that is not allowed you can try using the key command to make it happen. The force quit key command is: command+option+esc. If that does not bring up the force quit menu then you need to restart the computer by holding the power button down for about 7 seconds until the computer shuts off. Then restart and hopefully the problem will not reoccur. If it does several times, then there would be a different problem we would need to address.
It's not uncommon to have a program freeze.
When you go to open the file, choose “all applications as shown below:
Then choose the application you wish to use to open the file. However, if the file has a weird extension at the end of its name, you may still not be able to open in. It’s the last three or so letters that tell the computer what application to use to open a file. For example .pdf opens in preview. .doc opens in word. .jpg can open in iphoto or quicktime. etc...
Also, can't find iworks disk. Will they send me a replacement copy? Do I go to apple.com for this?
If your target backup disk is smaller than your source disk (hard drive) then you will eventually hit that problem. The best answer is to get a larger external drive to back up to. There are other solutions as well. I’ve dicsussed them here: Data is exceeding Time Capsule capacity | Backup, time machine | Sells Consulting
I can’t speak to what apple may do about the missing disks. You can always call applecare and plead your case. They may send out replacements. I just don’t know.
A "tune up" is not really necessary. However there are some maintenance issues you'll want to be aware of. Freeing up ram, checking background processes, repairing permissions, checking login items from time to time. You don't really need me for these things. Just a matter of learning what they are, mean, and do.
Feel free to join us on Mondays on my site to learn more and ask about maintaining the health of your mac.
|Hey Scotty....For some odd reason the Apple TV in the family room is not connecting to internet....the one in the Bedroom is fine...and my music is fine. I entered the pass codes for the network and it is not recognizing them. Any suggestions? |
To double check pass code to my network do I go in settings and then network, choose my network and unhide the code? Not sure why just that TV is offline.
|This is a hard one to troubleshoot without being there. Second question first: to double check the password saved in your computer for your network, go to spotlight in the top right corner and type “keychain access”. Now open that program and you’ll be presented with a list of passwords saved on your computer. Now find the one that has the name of your wireless network. Double click that and you’ll get the following screen. |
|Now click the “show password” checkbox and you’ll be prompted to enter your actual computer’s password. Once you’ve done that, you’ll see your wireless network password. |
Now, as far as your appletv, unplug and replug it in. Be sure no ethernet is connected. Be sure you can find the wireless network at that location by testing with a laptop. It may be out of range or the signal may have become degraded in that area of the house for some reason. I don’t have a great set of advice for that issue. It’s more of an issue I can only deal with in person if any of those suggestions don’t work.
New problem: search bar in Outlook returns absolutely nothing. Every single search I have tried, and I have made them incredibly easy, turns up No Results. Any trick I might be missing, might have had some settings blown away, etc.?
The first thing you may want to consider trying is to re-index the drive so that spotlight is forced to go through the microsoft user data folder in Documents. However, considering the state of your hard drive, you may want to wait until the drive is replaced. This is demanding on the drive.
How to re-index.
“Open System Preferences and click the Spotlight button. Select the Privacy tab and add your hard drive to the list of drives to exclude from Spotlight searches. Wait about five minutes and then remove your hard drive from the list. Spotlight will then re-index the drive.” -Diane Ross MVP Microsoft/Mac Office dev team
To my knowledge, Outlook borrows it’s results from spotlight. I may be incorrect.
Hope you are well
I'm having problems login into my backend app on my website
my software guys are sayin it's an issue with my macbook pro
After login in once using 4 different browsers, I get an error message
with blank screen. I was told I may need to reset my I.P. Address
What's your suggestion??
Well, that’s a little vague and I’m not sure exactly what the problem is but let’s go with their suggestion to reset your ip address. There are two IP addresses at play here. The first is the one given to you by your ISP. Time Warner, ATT, etc... You can find that by going to www.whatismyip.com. The only way to attempt to get a different IP address is to unplug your modem then re-power it. Depending on your ISP, you may get a new IP or your may get the same one. It really depends on the area activity as well as other things.
To reset your actual IP address given to you by your router...this is called your sub network IP address. Depending on the router’s settings, it may be giving out 192.168.x.x numbers or 10.0.1.x if it’s an Apple Router. You can:
go to system prefs/Network.
Select the Airport (if wireless) in the left hand column then select “Advanced”.
Now select TCP/IP
Make note of your IP address then choose to Renew DHCP lease.
It’s very likely you may get the exact same number. There are several ways to go here. You could set your sub network IP address manually or your could go to your router’s settings and address the problem there. There are many choices.
If command+option+esc doesn’t bring up the force quit dialogue box then you’re only option is to hold the power button down to force power off the machine. You’ll lose unsaved documents but hopefully you’ll be back up with no problem.
Not to worry too much...that can also be a sign of a dying hard drive. Ugh.
I wanted to see what shortcut you put in to see what was running on the machine. I am used to hitting alt-control-delete in the PC world and have not figured out the equivalent in the mac world.
Also, I wanted to say thanks for your help. I know I will be OK once I get over this frustration. Some of it is self inflicted trying to use Outlook. I appreciate your patience with me!
The keyboard command you are thinking of is command+tab. This shows a list of open applications. To then move from one to the next you can either use the arrow keys or just hit tab again while your thumb continues to hold down the command key. For a list of many useful mac key commands you can print out my list found here.
Do you know why this might happen and what I can do to fix it?
Thanks for any help,
The first thing I would suggest is look at the DNS server you’re using. You have the ability to change your DNS server in Network System preferences. The DNS acts as a phone book look-up for the internet’s web pages. If you haven’t changed anything then your DNS settings should have automatically been pulled from your ISP. However, if you want to try other DNS services then you’d need to manually change them. For instance, Google offers it’s own DNS 126.96.36.199 and 188.8.131.52. Instructions on how to change can be found here.
Then there’s OpenDNS that I use on all the computers my child has access to. I can set parental controls on the DNS server so he can never go to adult sites no matter what he tries. Their DNS numbers are 184.108.40.206 & 220.127.116.11
So go play around with changing your DNS settings and see if that will help.
How do you attach a contact in an email on the iPhone or for that matter on my Mac.
To attach a contact on the iPhone go to contacts, select the contact you wish to share then select “share contact” at the bottom. Next choose “Email” as the method. iPhone’s email program will open and the contact vcard will be in the body of the email.
To share a contact on the mac, you can just drag the contact from address book directly into the body of an email. It will place a vcard in the email. The vcard is the standard format for addresses.
Zappos is a wonderful place to buy shoes online. Period.
My new shoes...
Update: I told you so. I checked my email today (after I wrote the above) and this is what they sent...
“Although you originally ordered Standard Shipping, we're upgrading the shipping time frame for your order. It will ship out today, so you'll get it even faster than we originally promised! It's kind of like we waved our magic wand!
We are experiencing on line unauthorized technology charges on our bank account. Any advice?
If you feel your card or account is being charged by someone that you've not authorized, you should contact the bank asap to have the card canceled or at least investigate the charges to see what is doing it. Charges often provide 1-800 numbers you can call to find out what it is that's doing it.
There are several ways to limit your child’s access to t.v. or video games. A battle I’ve personally been fighting in my own home for some time. Kids are very resourceful however and it’s very hard to stay ahead of them. Ultimately I’ve found that it’s a good idea to use several approaches and continue to check behind yourself. Kids can often circumvent your plans then reset things so you don’t know they’ve done it.
First you have to admit that they are smarter than you. Once you’ve realized that, then you can move forward. Depending on the game system, some have better parental controls than others. XBox has decent parental controls but remember that your children are experts at this device. So you better have your act together if you’re going to put time limits on the XBox. The Wii has very weak parental controls and I don’t have any experience on the Playstation world so I can’t say anything about that.
You may also consider checking your TV’s actual parental controls. Some TV’s have time limit settings. Some routers has the ability to block access to certain devices at certain times. This blocks access to online gaming but not other gaming. There’s also physical lock boxes like power cop. These have timers built in to them that you would plug the tv into. They come with keys that you use to unlock the power cords plugged in. A very good solution.
Ultimately you want to use a combination of these with the expectation that you will constantly check to see if your child has found a work around. Your child is much more resourceful and persistent than you are!
iStat Menu. It extracts info from Activity Monitor. A very great program. Used to be free but is worth the money if you’re into the geeky side of computers.
We have some Mac questions and are glad to pay for your advice and/or schedule a "house call" if needed.
1. UNC Charlotte is now using Trend Micro and suggesting that faculty also use it at home - even for Macs. Should we download it?
Trend Micro is an antivirus and to my knowledge, doesn’t make a version for the Mac. However, currently Antivirus software is unnecessary on the Mac. I do not recommend installing it. There are companies that make this type of product for the mac but it not needed at this time. You’ll be wasting your money.
2. The CNN site says it appears we are from outside of the US and would we like to make the "international" version our default. Any ideas as to why they think that? Also our bank's site says we are signing in from "a different computer" about once a month and we only use our home computer?
You can change your CNN preferences directly on their site in the top lefthand corner. Shown below:
To answer the bank question, I would need more information. I would need to actually see the statement.
3. Our printer isn't printing most of many pages and it has paper and ink and I can't figure what is "bothering" it - any suggestions?
That would need to be solved on location.
4. We are going to buy a new lap top and have been looking at Macbook. UNCC's Apple store has 3 in the 13 in. size. partner needs it to use excel and word and would like to "play" with some of our pictures. Option 1 has 2 GB memory and 250 GB hard drive; option 2 costs $150 more with 4 GB memory and 250 GB hard drive and SD card slot; option 3 has 4 GB memory, 320 GB hard drive and the SD card slot and costs $300 more than option 2. Any advice/considerations we should think about before deciding?
Since you're not really a "power user" the baseline model would be just fine. You can always add more memory later or increase the hard drive space later as well. I would suggest going with the least expensive model considering your needs.
5, The UNC Charlotte Apple store currently is offering either free or greatly discounted printer with purchase of a laptop. Any advice on Epson versus HP?
HP printers are by far the most popular. I've used every printer out there and I think I would have to say for ease of use, the HP wins. No printer currently blows me away but if I had to choose, the HP would be the way to go for best all around printing. Getting one with a color display is preferable. The HP Premium is ok.
6. We assume we need a router to do what we want- Gary wants a way to use both a Mac and a non-Mac laptop at same time in several areas of the house. Is that possible and again, what should we be thinking about that we don't know to ask?
I recommend the Apple Airport Extreme router. It's a more expensive than most other routers but is very strong and reliable. If you are looking to keep costs down however, most routers are fine. Stay away from "Linksys" routers. Nothing but headaches.
One thing you need to consider is your backup method. You need a hard drive to back up both computers. The Seagate FreeAgent Go Flex is fine and available at Best Buy.
Before I do the clean install, please confirm the steps below:
- Back Up on Time Machine
- Using the 10.5.4, choose "Erase and Install
- "Format disk as" dropdown menu to set the formatting options to "Mac OS X Extended (Journaled)."
- When the "Erase and Install" is complete, I will choose transfer from a Time Machine back up
Is there anything that I am missing?
Couple of things: Once booted from the disk if you choose to erase and install then there’s no need to use the disk utility from the drop down menu as the drive will be reformatted without doing that.
After you have restored from your time machine drive, be sure to run your software update before opening anything. Run it a couple of times to be sure you’ve gotten all updates. Some application’s data on your TM backup will be expecting 10.5.8 so make sure you’re up to date.
That’s all. Good luck.
Is it true that when something is deleted from trash, that there is no way to ever retrieve it again?
It’s certainly not easy. Avoid doing it if at all possible. But it’s not impossible. I’ve recovered deleted items from the trash but it can sometimes take a very long time. Drive Genius is my tool of choice for this. it’s not a guarantee but I’ve had success with it in the past. A good bit of information can also be found here: Recover Deleted Trash Files on Mac OS X Recover Files, Emails, Photos, Data Mac - Retrieve Trash Files Mac
So I wonder do you have a filtering program that could be preventing the website from loading? The Mac’s parental controls will prevent password protected areas from displaying like amazon.com or ebay.com. While you can see the front pages and browse, the moment you try to log in, the parental controls will block it.
Have you tried another browser like Google’s Chrome or Firefox? Can you access it on any other computer in the house?
Did this just start happening or has it been ongoing?
Do you convert tapes to dvd's? i have about 30 tapes in length from 60mins to 120mins. would like to have them converted to dvd's that i can watch as well as raw data that i can put on the computer to make my own movies.
Unfortunately, that's not a project that I would have the time to undertake. 30 tapes would take quite a while as they must be imported in real time. There are companies out there that will do this for you but it will cost. So I would shop around.
I'm having some problems with my computer. There are some pictures on iphoto that I'm not able to share because I don't have "permission" because it is "locked" and I have no idea why. Also, on Vectorworks a lot of the files say they are "Read-Only" and I'm experiencing a lot of corrupted files too. So I don't know if there is some kind of permission issue but it's really frustrating.
The first thing you will want to do is “repair permissions”. You will use a program already on your computer called Disk Utility. You can use spotlight to find it. (the magnifying glass in the top right hand corner) Next, if you still have files whose permissions are set wrong, you can manually reset them. Use command+i to get info on the particular file you are looking to alter. In the bottom of the panel, you will see a Sharing and permsissions tab.
Click the triangle to toggle it then select the plus sign. You will now be able to add your user as the owner then change the permissions to Read and Write to that file. In the case of vectorworks, it may simply be that the permissions of the file are different because you are in a different user. However, it could also be Vectorworks itself has a permissions issue. You may also want to get info on the files in question as well to check that “locked” is unchecked in the info window. It’s in the General tab above Sharing and permissions.
Click Options and be sure to select GUID if you’re booting an intel based Mac. Some drives factory-ship with other schemes therefore denying a bootable firewire drive from working even though the OS seemed to install.
Every couple of weeks or so, I run Disk Utility and Repair Permissions, and I have been getting the message above. Two questions: is Repairing Permissions neccessary?, and is the above line something to be concerned about?
1. While repairing disk permissions is not necessary, it is very helpful to do on occasion. As files are moved around on your system, the permissions can change. This could lead to problems writing or reading the file later. Repairing permissions is a preemptive action that can help avoid problems like that from occurring. 3rd party installers such as HP print driver installers often install files that start off with the wrong permissions. And disk utilities’ permission repair will take care of that as well.
2. ARD is Apple’s Remote Desktop software. You don’t really have a need for it as it is not something you use. The file is damaged and can not be replaced without either a very careful drag and drop from a known good version of the OS from a similar build on another computer or a reinstall of the OS. This is not causing any harm and is perfectly fine just sitting there until an update resolves it down the road or you reinstall at some point for other reasons. I wouldn’t worry about it.
I would say absolutely yes. That is a serious concern. I would move forward with trying to reset all the passwords you have as soon as possible. If they are smart enough, they can discover your passwords to sites and other. Your computer does not store banking passwords but there is plenty of other data there to look through.
I hate to be the bearer of bad news.
Some electricians convinced me a surge protector for he house was a good idea (for all appliances and computers)
Was I sold a bill of goods?
This is perhaps the best and most important question I’ve gotten. I want to make clear that my reference to useless surge protectors was aimed at the 5 or 6 plug outlet extension chord types most people use near their computers, tv’s or video game systems. Those are (in my opinion) %100 worthless when fending off a direct lightning strike. They are good for small fluctuations in power and are designed to basically terminate power via a small circuit breaker based on a fuse inside.
Now the type of surge protection you are referring to is a home wide system that is designed to withstand a great deal more increase or decrease in power. This is far different from the power strips I was thinking of however, I have seen electricity do whatever it wants to. I’ve seen computers damaged by only ethernet cabling. If actual lightning hits your home, then the only %100 true protection that your electronics are not going to be in the physical path of electricity is to have them unplugged.
Don’t get me wrong. I think the home wide system is a good investment. It will most certainly help against brown power. That’s when the voltage goes up and down in small increments. That’s also where an UPS (uninterrupted power supply) comes in very handy as well.
Ultimately though, at the risk of offending someone, if lightning is the hand of God, it will do whatever it wants to. And if there is a physical wire connecting one item to another. Nothing will stop it. If there where something that could guaranteed to stop lightning, then let’s go sailing out on Lake Norman during the next summer evening thunderstorm, hook it to the mast and see what happens.
I don’t mean to be flippant. I just see a lot of damage to computers during the summer due to this. And they all same the same thing. “I had it connected to a surge protector”. 3 computers last week just in my client base alone.
Finding the yahoo messenger app shoule be an easy fix. You may want to add it to the dock in the future (although it can sometimes be easy for people to accidently remove items from the dock.). Here’s a similar question and answer on how to add items to your dock and where to find applications like yahoo messenger.
As far as the printer goes, that is a small bit more detailed. But try the following:
1. check to make sure the printer is connected to the airport express in husband’s office
2. go to system prefs then print and fax preferences.
3. hit the minus button in the bottom left hand area of the window.
4. Now hit the plus button and your printer should show up in the list.
5. select that printer and hit “add”. The correct drivers should install automatically and you should be good to go.
I absolutely still do house calls. That's the main part of my business. If you need any assistance you can schedule a session online at www.sellsconsulting.com. If you have any problems with the site just email again and we can schedule manually.
It’s very easy to both pull out things from our dock as well as leaving them in there by accident. The two most common itmes that people want in t their dock are applications and docmuments. Look carefully and you’ll notice a small line on the far side.
You can drag documents from a finder window (inside your documents folder) to the right side of the dock and applications (from your applications folder) to the left side of the dock. Then you’ll be able to launch them easily with one click right from the dock. To find the items you want to put back in to the dock you’ll need to use the finder. Double click on the icon on your desktop “Macintosh HD” then click on the documents folder on the left hand side of that window. Inside, you’ll most likely find the documents you were looking for.
To delete one user you’ll need another administrator user on the machine so first go to system prefs and to Accounts. Now create a “test” user or generic user and be sure to give it admin privileges by checking “allow user to administer computer”. Now log in as the new user and click once on the user to be deleted. Now select the minus button in the bottom left hand corner of that window. You’ll be prompted with three choices: to save the info in a disk image, leave the home folder in tact but remove the contents or to delete the user entirely. Select the 3rd option. Delete the user immediately. You won’t get this data back so proceed only if you are sure you want to get rid of that user.
By the way, I would suggest having a time machine backup of this data just in case you change your mind in one month.
I would have to say that Road Runner (time warner cable) is still at the top. Followed closely by ATT's Uverse. Windstream is horrible. Don't use them.
I'd just check the usual suspects: Craigslist, eBay etc...
I do get requests all the time for used computers. And people do offer their old ones to me often but at this time it would be way too much for me to undertake refurbishing each computer to resell.
Sort of. You can’t have two users with the same name so a clone is not possible however you can transfer all the data to another user with a different name. it’s not a common thing to do this as there will be permissions issues if not done correctly. it’s not an easy task but can be done. Instructions on how to do it would be too involved for me to get into over text. If you would like that done I will do it for you. Now if you are talking about moving one user to another computer then yes, the migration assistant will do that for you.
I hope all is well with you and I look forward to seeing you soon! My son will be going off to boarding school in the fall and we need to purchase a new laptop for him. Do you think he should get the macbook or 13 in macbook pro? We would like it to make it through his high school career.
The most popular choice for high school kids is really the macbook. It has the plastic case which makes it very durable. A little less investment considering what teenagers can do to computers. And it's plenty powerful enough for their needs. The one things I do find that kids like to do that the macbook is a bit less capable of doing is gaming. Playing video games on a mac laptop is not the most spectacular experience. Even the macbook pro's are not scream machines in this area but their dedicated graphics cards do a better job. If you can do without that, then the macbook should be just fine.
Typically the Apple Store will transfer some of the data for you. If you have a more specific need in the transfer then that’s where I come in. The Mac does not come with an excel program however, you can use several applications to create and share word/powerpoint/excel documents. Those include:
iWork: Apple’ own version of Microsoft Office
Open Office: a free version of Office
Google Docs: an online web browser based document creator.
Yes, I do assist in transferring data all the time.
Google Earth will do the trick. I you are not using Google Earth, you should be. That kmz file is a standard file that contains a set of locations that will show in Google Earth.
This should give you an idea. Google Earth kmz links/files
So, do you have Google Earth installed on your MAC? I guess I need to just download it. I thought I had used it in the past...
Yes. Google Earth is the greatest. You should definitely have it as a tool as a realtor. You could get an iPad with 3G and pull up what a lot looks like right while standing on it. It's very very good.
Turned it on this morning asked for a password. Doesn't normally do that
Husband set passwords up I tried them all can't get in don't have a forgot
my password option. Can you help?
Yes, if you don’t remember your user’s password then there is a way to reset it. From either the original install DVD or a copy of the most recent operating system you’ve installed, ie: Leopard 10.5 or Snow Leopard 10.6 insert the DVD and boot to the DVD by holding down the C key. Next, instead of following the install process you can select “utilities” from the menu bar and there you’ll see an application listed called “password reset”. Open that and select your user. Change the password and log out. Restart the machine and you should be good to go. Warning however, when you change your password from the DVD, you’ll often find that your keychain (the program that holds all your other passwords relevant to your user, will be whacked out. For assistance getting out of that, we’d need to take other steps. It’s not a major issue but can sometimes be a little bit of a pain to deal with.
I hope you are doing well. I am finally moving to Greenville SC next week. Do you know if their is a counterpart to you in that area, who can help me set up my system and provide service?
Glad to hear your transition is moving along. As far as assistance in Gville SC, Apple provides a consultant locator at consultants.apple.com Only problem is that there doesn't look to be a lot out there. I'll of course be starting back my sunday evening help sessions as soon as I'm done with school and with my move to full time consulting, I should be a bit more reliable on my online sessions. Check out details here: www.sellscosulting.com/townhall
Hope all is well.
I'm trying to open myitlab for school and it's saying I need to install activex control, I installed some cleaner fix thing. That didn't work so where can I find this thing?
ActiveX control is a windows feature. It’s not natively supported on the mac. Most likely the file that you are trying to use requires a piece of software written for windows. Internet Explorer for example. ActiveX controls can be found within certain (poorly written) web pages. It’s not an internet standard so anyone using them in webpages are cutting themselves out of the rest of the browser world.
You can use virtualization to view the file but that may be overkill in your case. It’s an old technology.
old school article here:
ActiveX Controls for Mac
Strange with the condo computer last night. We had a heck of a time printing as child finally figured out that the printer name was changes from “Condo Printer” to “HP Laserjet Series 1” (or something like that). Any ideas how/why that would happen?
Then, child’s homework was a nightmare as the word document somehow ended up read only, …. Her USB wouldn’t eject properly, etc.
So, I thought I would shut it down and can’t do that either. No icons on the screen now – just a picture.
Can you let me know how I can reset it?
With the printer, If it was connected to your wireless router then any changes we made to the router would have effected the printer's name. Just deleting the printer and re adding it in your printer system preferences should work.
As for the "read only" USB ejecting issues, those have nothing to do with the network. Sometimes the permissions of a file can change depending on their location on the hard drive. Permissions are sort of a dark art and can change at random. Sounds like the computer had a problem and force shutting down may be the best way to solve it. Hold down the power button until the computer turns off then restart. It should resume normal behavior if there's no larger issue at work.
If you know what app on a Windows PC gives a .pub tag, and if you know how to save it as a pdf file, please let me know.
Hope you are and all is well. Thanks.
So he's using Microsoft Publisher if he's dealing with .pub file extensions. He should be able to export that file within publisher to a pdf file. But if won't do that then you may be able to convert it yourself. Try one of these converters:
Zamzar - Free online file conversion
Doc2PDF Online: Convert Word to PDF for Free
Here's a tutorial on converting .pub to .pdf as well:
How to Convert Pub Files to PDF on a Mac | eHow.com
I haven't tried either of these services but hopefully one of these methods will work.
Insanely bad: Ten Apple duds of the decade | Mac | Macworld
Sharing printers from one Windows machine to another without the mac being involved is outside my area of expertise but these knowledge base articles should be able to help you.
Sharing a printer through a wireless network - DELL COMMUNITY
Dell - Support
Most likely, if your 15" macbook pro is brand new then it's not a Mini dvi port. It's a mini display port. There is a big difference. Mini display ports are the new standard and trump mini dvi ports. But since your monitor doesn't accept display port input (most likely) I would suggest using a long DVI cable then put a dvi to mini display port adapter on the end.
Amazon.com: mini display to dvi
update from fellow user:
I had a similar issue when I got the new iMac. Radio Shack actually stocks a converter box, that will allow different configurations. It cost less than 100 bucks, but has worked flawlessly. The Apple store sold me what they thought would work, but Radio Shack had the answer. I do not remember the brand name, but they have it.
I need to know how to delete something in a drop down below the tool bar
I'm not sure I understand what you mean. I assume you mean you've moved something very low on the desktop that has accidently moved behind the dock. There are a few different ways to get to this data to delete it.
1. You could select any item on the desktop then hit "tab" until the item you'd like to delete is highlighted. Next you'll hit command (apple key on older computers) + delete to move it to the trash.
2. Another way would be to open a finder window and go to the users folder then to your user name folder then to the desktop folder. That item will be in that folder and you can drag that to the trash.
3. Another way would be to move the dock to another side of the screen from the dock system preference pane inside system preferences.
Hope that helps.
No problem. In the old days there was a way to "rebuild" your desktop on a Mac if your icons got confused. Now days you have a preference you can check to make the preview come to life. In the finder under "View", select to show view options then check to show preview in icon.
It's sort of like looking for a lost puppy. I know the person who has Appleworks is out there, but I just don't know if they'll see my sign!
I have a question: how does the calendar on your website work? In other words, where is the calendar and it's data hosted (e.g. Google, Yahoo, etc.)? I really like the way it works.
Thanks in advance,
Thanks for the compliment. It's actually a plugin for RapidWeaver 4.0 called rapidcal. I have considered using google calendar to integrate my calendar into my website but settled on RapidCal as the final choice. MobileMe updates seem to push over faster and I can manage it from any device or computer. The only negative is that it is slow to load on the page itself. It has not been updated since 2006 and could really use an overhaul but it works so I am sticking with it.
coming out have enough changes or pluses to make it worth changing?
At 4 years old I would say you are in the category of looking to purchase. What's changed in 4 years?
new design with black keyboard
better keyboard illumination
unibody design (all one piece of metal instead of multiple parts screwed together to make the chasis
glossy screen (a negative for some but you can custom order the matte finish)
ability to hold more ram
larger hard drives by default
no more FireWire 400 ports-replaced by FW 800 only.
dial-up modem ports are gone
You say macbook pro but if you mean "powerbook" then the answer would be a much stronger YES. The old powerbooks run on PowerPC processors which are no longer supported. But if you are sure it's a Macbook Pro then you could still get a little more life out of it.
If you are happy with the way your mac is running, then continue to get more life out of it but if you were looking to buy then you would be jusitified.
To check on product cycle you can look to macrumors buyers guide that tracks that info. Good source to see trends of product release. Mac Buyer's Guide: Know When to Buy Your Mac, iPod or iPhone
Hope you are well. I have three questions and a request for help.
I am about to buy a new MacBook for my son. He’s a college student doing normal stuff, not a big gamer. Is the standard model sufficient or should I increase memory? Do you think the extended warranty is worth the money? iWork or Microsoft Office?
I have Parallels which I use to access Quicken. Lately I’ve lost the ability to connect to the internet while using Windows XP in Parallels. Everything works fine in Mac OSX. Can you help?
The macbook should be just fine. I'd stick with that. You may want to add more ram down the road. Not hard drive space mind you, but just ram. This is not nesasary right away. I love iWork at only $79. I think Pages is very easy to use and you can completely save as a word doc file. Powerpoint doesn't hold a candle to Keynote but Excel is still far ahead of Numbers in my opinion. Overall those iWork is fantastic. The only thing you don't get is peace of mind that you have something with Microsoft's name on it. He'd be fine with iWork but many people are still too nervous not to buy Office. This won't be a problem in about 3 more years as all word processing we do will be in our browsers on the cloud anyway.
The AppleCare protection plan is worth it.
Yes, I can help with that parallels no internet connection. Parallels has never been as smooth and out of the way as VMware Fusion when it comes to internet sharing between the mac and windows. There are ways to solve this.
I have 155 messages in my spam box. How do I delete all of them at once, instead of individually?
To delete several messages at once, you can use the "select all" command under the Edit menu. Or use the key combination apple key + A. (the apple key is now called the command key by the way). Then hit the delete key. All the messages should be out of your Junk Mail "spam" box now.
I have an issue on my new iMac at church. When I delete something, it is automatically Deleted. Whereas on my MacBook Pro, it is Moved to the Trash, where it stays until it is emptied. Both are running Snow Leopard, and both are set to Empty Securely.
Interesting that your trash on one machine automatically deletes the contents. To my knowledge that is not a feature enabled in OS X so my only explanation is that you may have downloaded a third party piece of software that has the ability to run a script to execute this. Overall this would be a very bad idea. But there are programs out there that will do this for you. I would have also assumed that Snow Leopard would have broken this 3rd party app. There is the ability to enable this within the operating system at the terminal level but how it would have been turned on I do not know. You may want to check out the following post. It may work for you. Proceed with caution.
Apple - Support - Discussions - trash automatically deletes ...
The Audio Line In is not working on the PowerBook G4. We have restarted the computer, unplugged and plugged back in, and it still is not working. Is this something that needs to be repaired? It has worked flawlessly up until this morning.
The fastest way to confirm a hardware failure would be to boot the machine from an external drive. In the powerbook's case, the external OS would have to be a firewire drive that is not an intel machine. You could use your tiger or leopard disk to install the OS on an external drive then hold down option at startup with the new external drive connected. You'll be given the choice of boot systems. Then test the audio port from the other OS. If it fails now, it's hardware related.
If it works then there are software issues on the interal drive. Sometimes files become corrupt and need attention. There are many files associated with audio so it's a more logical step to boot from an external initially rather than looking for the needle in the hay stack.
scotty, my laptop is extreamly slow even after I deleted a bunch of pics and files. my stats are above......what else can i look at? And yes, i copied files to the terrabite on my desk top AND DELETED the pics and files off the laptop...
There can sometimes be background processes that are running that may be causing the system to hang up. Of course, always try doing a restart first. Go to activity monitor and check out all running processes. Be sure you've selected "All processes". Next sort by % CPU. This will tell a great deal about what is going on under the hood. Screen shot that the next time you are experiencing slowness. You can also toggle down the cpu meters in the menu bar to get similar information.
It looks, however, in your case not to be cpu related as istat is not reporting a heavy load. What may be of more concern is how much space you have left. Now that I come to think about it, you are in the emergency stage of needing to free up more space. Do a get info on your hard drive to find out how much space you have left. Remember anything under 10% is not healthy. Time to offload even more then repair permissions from disk utility.
I would think that it would be covered under warranty with no problem. As long as there is no evidence of physical damage she should be fine. If for some reason, it would be refused, I can do the repair and would be happy to quote the price if it comes to that.
How do I delete email addresses from my address book?
To delete an entire address from your address book you can simply click on the contact inside address book and hit the delete button however, if you are trying to alter the contact's information such as only deleting or changing the email address, you must first select the contact then hit the edit button on the bottom of the window. This will now change the contact fields to an editable state. From there you can select each piece of information and edit away.
1) One of the children's I-Macs will not boot up. It just continues to show the dial spinning. On occasion it will say either turn off the machine or push the restart button. Can you tell me what to do?
2) I can not get my computer in my office to attach to time machine. it say disk full but there is no way that it is? What can I do?
Can you handle this over the email or do we need to have you come to the house?
Response 1: Most commonly this sounds like the drive has died. I might first suggest booting from the install DVD that came with your computer or any purchased copy of OS X later than your computer purchase. There is an application called Disk Utilities in the menu when booted from the CD that can help determine if your disk is bad or if it's just a software problem. There are many things it could be. I wouldn't really know unless I was in front of the machine to run multiple tests to determine what is actually going on.
Response 2: I'm assuming you are getting a dialog box that says that the external drive is full and therefore Time Machine doesn't feel like it has enough free space on the external drive in order to save all the data from the internal. If you are using this external as a TM backup drive then I would suggest erasing the drive completely anyway and dedicate the entire drive to TM. That's sort of like killing an ant with a bat but it should work. I prefer not to share my TM backup drive with any other data. In today's computer world, we need several hard drives in your lives.
I would also like to know if there are any on line resources or tutorials you can direct me to so I can get started.
There are several places to get great info online. The first stop should be Apple - Support - Mac 101
another non apple produced one here:
pc2mac.org – Switching from a PC to a Mac
Moving the dock is done by going to the preferences pane and selecting "dock".
From there you can change settings easily.
Well, the G5 is getting up there in age and as of Snow Leopard, there's no more support for Power PC processors like the one inside your G5 iMac. It is time to consider moving to a new machine, however, that doesn't mean this spinning beach ball issue couldn't be solved. There are several things to consider.
1. How many other applications are running
2. try running the program in another user to see if the problem carries over or if it's isolated to only your user.
3. toss the plist file associated with iBank (can be found in users/youruser/library/preferences
4. be sure that iBank is completely up to date as well as your operating system.
But overall, do consider the next purchase to get you to the intel side of things (the new processors Apple now uses in their computers)
FYI- I tried deleting the plist for "iggibank" and it deleted all my info. Luckily I had not emptied the trash so I just dragged it back into the Preferences folder from the trash and it seems to have recovered everything.
It's true a plist file can hold pertinent information about an application but overall I see this as a bad practice among software developers. I know Apple's mail.app plist file contains account information and usually do not recommend removing it. So it's good to know that iBank may be on the same list. Thanks for the info.
Put either the orginal install disc or a copy of Leopard or Snow Leopard in and boot from the disc by holding down the C key at startup. Next you'll want to select an optional install called "erase and install".
Another way to do it is to boot the computer into target disk mode by holding down the T key at start up then using a firewire cable to connect the computer to another mac. Next go to Disk utility then select that hard drive and erase. It will warn you that you are about to erase the disk. After you select yes, the next step is to get a new operating system on it. You can do that by using either the install disc that came with the computer or a copy of Leopard or Snow Leopard. Tiger may work also depending on the age of the machine.
The temperature of laptops can be very high. The entire purpose of the computer's physical design is to remove heat from the cpu. I would suggest installing istat made by the good folks at www.islayer.com. It's free and let's you keep an eye on what your computer is doing as well as the temperature. Depending on the model of the computer, each one has a different average temperature. Macbooks usually run around 105-120. Older powerbooks could be much hotter. There are fans that will help cool the cpus but only come on when the computer senses the higher temperature.
One last note: high temps can sometimes be caused by processes running on your computer that are hung. iStat will show you your cup load and that's a great way to determine if you are running something in the background that is causing your computer to overheat as well.
iStat Menus, a Mac app by iSlayer
Depending on the program you were using, some programs have an autosave feature. If you were running time machine there is also a small chance it was backed up to your time machine disk.
Here are a copule of potentially useful threads:
Automatically save and recover Office files - Help and How-to - Microsoft Office Online
mac office word how to recover unsaved document after crash
Is there a way you could sync my work Mac with my home mac? I want to be able to have access to the same emails and word doc's.
Does that make sense?
Yes there are a couple of ways to consider.
To sync emails you would want to use an IMAP email account like gmail, mobileme or aol. Stay away from carolina.rr.com, bellsouth.net or yahoo emails. These are POP and POP does not sync over multiple computers.
To answer the second part of your question, syncing word docs can be done via iDisk if you are a mobileme user or if you'd like to do it for free, then you can use dropbox. www.getdropbox.com.
It syncs a folder across many macs or PC's and it works perfectly.
Your Macbook's IP address changes from day to day or week to week depending on what the main router in the home wants to assign to it. Each computer or device on your network has an IP address given to it by the main router. This is called handling "DHCP". Only one device in the house does it and that is the main router. Your home network is set up to distribute what is called dynamic IP addresses. This means that your IP addresses within your home change from time to time and no one computer is permanently assigned a number. To do so would be a "static" IP network.
Now the wireless key you are refering to may be the wireless password of your network. I don't remember the name of your network but if you click the airport icon it should list the name. You could send the name of your network to me and I may have it in my keychain from having been on your network before.
This is most likely a very simple fix. Just a matter of your camera being reassociated with the network. I don't know if it was hard wired or wireless however.
One more thing. Some devices prefer IP numbers starting in 192.168..... but by default the apple router gives out 10.0..... numbers. No big deal. That would just have to be something to address in case that were causing the issue.
Hi... the network name is EXTREME...
Unfortunately I have about 200 named extreme. So here's what you can do. To see your own password, go to your keychain access. Do a spotlight search for "keychain". You'll see a list of passwords. One of which will be your own wireless network's password. Double click on that keychain entry and click the check box that says "show password". You'll be prompted to put in your computer's admin password. Next you should see your wireless password.
When it rains it pours. I've just spent the last 72 hours in bed over the flu. And just now have I had the strength to get up at all. I'm very far behind on email responses and I'll get those cleared up within the next 24 hours hopefully.
On top of that, last week just before more first class of the day, my hard drive died on me. I had to resort to my backup which was about 3 days old which means I lost about 3 days worth of work. Overall it could have been worse, then it got worse. My backup drive also began to fail. I had to then resort to my 3rd backup drive that was about a week older which means I've lost about a week's worth of work all while I've had the flu.
I've got a lot of work to do to catch up with everyone. I'm sorry for the delay in responding to everyone's email and hope to be back full throttle when the next 48 hours. Thanks for your patience.
My iMac Root Level has 5 items:
System Folder (with 33 items)
The Systems Folder blue icon is plain where as the other icons for have a symbol in them.
Can I delete the System Folder?
The "system folder" folder is a left over from OS 9 classic. You don't use it anymore so you can toss it out. However, the permissions of that folder may be set in such a way that the computer will not let you trash it. If that is the case, more drastic measures may have to be taken. But that will free up about 600 megs of data. Not a lot but keeps things clean.
Yes, 10.3.9 is pretty much "the good old days" at this point. It's time for us to evaluate the computer you have and decide if it can move up to a newer version of the operating system or not. It may require adding more ram as well. Ram is the memory that a computer uses to run its programs. I would be happy to assist you. You can check my calendar on my website to find a time that may work for you.
I have purchased the AutoCAD Architecture 2009 program and know it is supposed to run on PC but want to see if the iMAC specs
will work. The requirements are below
If I want to get a MAC are any of these compatible (or with additional upgrades?) or do I need to get a PC?
64-bit AutoCAD 2009
(The 64-bit software cannot be installed on a 32-bit operating system)
- Windows XP Professional x64 Edition operating system
Windows Vista 64-bit operating system
- AMD Athlon 64 processor
Intel EM64T processor
- 2 GB RAM – 4 GB Recommended
- 3.5 GB free hard disk space for installation
- DVD Drive
The iMac as a peice of hardware should work just fine however, you'll most likely use it in Bootcamp. This means that Windows will have its own partition on the Mac hard drive and you'll selectively be able to boot into windows only or Mac OS X but not at the same time. Switching between the two operating systems will require a restart each time. You could run windows inside virtualization but, in my opinion, due to the 64 bit requirements of AutoCad, you may want to avoid any potential complications and run in Windows only.
Snow Leopard with 106.1 has settled down quite a bit. Interesting that Apple put out an update so quickly. That says a lot. But it still doesn't natively boot into 64 bit. You'll have to hold down 6 and 4 at start up in Snow Leopard to run in 64 bit mode. This doesn't help the Bootcamp windows side but just a FYI. Just be sure you're running Vista 64 bit on the bootcamp side and you should be fine.
Other discussions here:
official autodesk support here:
Only 76 gigs came over. Essentially the library before we merged the two.
Now I have been able to get one of my bad drives back on. The photo library says “locked.”
I am trying to copy it to the new drive.
Same as before. Get info on the iphoto library or the folder containing the iphoto library then hit the plus icon in the bottom left hand corner. Now select your user to add to the list then select to Read and Write to that folder. Next, apply the change to all enclosed items via the gear icon.
Copper is 3 or 4, probably a shepherd-golden blend, very friendly.
If anyone is interested in taking a young dog, email me and I’ll connect you with the client.
I have two DVD player/recorders. Both MAC and PC are only seeing one. How do I fix it so they see both.
Do you mean you have stand alone burners? I would question the age of the unit not being detected. I would look at if it connects via firewire or usb. I would look at how it's being used on the computer. You you trying to burn a disc with iTunes using the burner or just watch a DVD. I guess I would need more information before I could assist you.
Ok, there may be a little miscommunication going on. These are two different problems. I assume by “locked” you mean that it is unable to get online via your wireless network at home. I found a record of your airport network in my keychain. I’ll send it separately from this post. But if you ever need to recover a password on your computer, you can do so from the keychain access application on your mac.
This is really, really frustrating! The IWeb program says I need more space on me.com, meanwhile, nothing is being backed-up, published, saved in the 59 gig of space I just bought!
Ok. the first thing you’ll want to check is the space allocation on your iDisk. All your galleries, media, iWeb stuff, etc... is saved on your iDisk but by default it’s 50% email 50% storage. Two things to check:
1. Go to system prefs then mobileme and select iDisk to see what the usage bar says.
Next, go to me.com and login to view your system prefs. Here’s where you can change how much is allocated to each function. I usually reduce my email amount to around 2 gigs or so.
You may also try republishing your iWeb page completely as opposed to only updated pages. That function is in iWeb. Overall, iWeb is good to start with but I outgrew it and moved to RapidWeaver. I’ve enjoyed it very much ever since. More power but also a little harder to use.
To address the address book problem...You sometimes have to clear the server info and replace it with your address book on your computer. First, back up address book by creating an address book archive from the application itself. Next, go to your mobileme prefs in system prefs again and check your sync settings. Now go to advanced and select to replace address book data on the server with info from your computer.
Yes, go to system prefs and sound then be sure that “show sound in menu bar” is checked.
So I have an idea...
I’m considering adding a new feature to my business that would be free of charge and open to any past clients. Here’s what I’m thinking of doing. I’d like to create and host a weekly online support group in the form of a screencast where clients can participate online for say about one hour on a Thursday or Friday evening. (say around 8pm or so) Each online attendee would be able to view my screen and or allow others including myself to view their own screen during the session. We’ll also be able to all chat together via voice through our computer’s microphones. The goal here would be to use our community of mac users to help each other learn to use our macs in a new way. Each session would focus on a different application. Like iphoto one week, iTunes, another...etc....
Chances are that if you’ve read this you may be intrested. Please email me and let me know if this is something you’d be intrested in participating in. I think it would be fun and be a chance for us to help each other figure out these boxes of colors we call computers.
I dont' know what happened, but I am going crazy! I no longer see an arrow pointing to the left, so I can go back to the previous webpage. Do you know how I get it back? There is only the + sign there to bookmark.
All you should have to do is customize your toolbar.
1. Go to the View menu in Safari then select “customize toolbar”.
2. Next drag the arrows back into the safari bar above and you’re done.
update: Problem occurs in second user as well.
Next step is to try to isolate if it's one screensaver module in particular. Does it happen if you switch to a different screensaver within the system preferences?
I have been putting off emailing you for a few weeks now. Since you installled the new hard drive on my old G4 w/ OS 10.4 everything has been good except I can't access one of my directories on my old second or storage drive. When ever I try to open the diretory up I get this message:
"The folder "Deadtrout Art Studio" could not opened because you do not have sufficient access privilages."
Also the little folder icon has a red circle with a diagonal slash through it. I am able to open the other directories on this hard drive, just not this one.
This can be fixed by first selecting the folder in question then choosing “get info” from the file menu within the finder. Now you’ll see a window containing many items and among them “permissions”. Change the permissions of the file to your admin name having “read and write” permission. That should do it.
You may have to unlock the window before making changes.
While I can’t recall exactly, most likely the plist files will be inside the ~/users/library/preferences/vectorworks.plist
The plist file may be listed as vectorworks or as vectorworks parent company name.
If you know your password and just want to change it, you can go through the system preferences and go to the Accounts pane. There you’ll find the change password preference. However, if you do not remember your password and need to reset it, then you’ll have to boot from an install DVD of Leopard and choose the password reset utility from the DVD.
Mac OS X: Changing or resetting an account password
I cannot remember where I go to watch what screen my son is on. I have the log under parental controls but cannot find the screen option.
Here’s how. go to the finder and select your son’s computer in the “shared” field on the right hand side. Choose share screen and put in the password and username of his computer.
I am working off our apple macbook and have been requested to update the computer. However, I must have misplaced what I thought was the correct password.
While I do save most wireless passwords of my clients in my own computer, the password you are referring to is the system’s admin password. If you do not remember your password and are the only admin on the computer then the best way to reset the password of your mac is to boot from the install Disk (Leopard if you have it or the one that came with the comuputer) by holding down the C key. Then choose password reset utility under the utilities menu in the menu bar.
After you’ve reset you’re password there, you’ll be able to restart your computer and be back up and running again. Hope that helps.
More info here:
Mac OS X: Changing or resetting an account password
I hope you're well!
Is it possible to recover emails - sent/received in mail.app by dotmac acct - that have been trashed then deleted from trash?
Is there a service or software that can do this? How is it done?
Thanks in advance,
The first and most likely most successful method would be to restore from a Time Machine Volume. If Time Machine were running (requires 10.5) then you could simply enter time machine and navigate to the mail library and restore the whole thing.
When you mention “forensics” however, you may be referring to methods used by clean room/drive recovery companies. However, there are several third party solutions that I have found beneficial in the past. You can sometimes recover trashed files from software like Data Rescue II. I’ve found it useful however the problem is not simply to recover trashed files but to recover trashed files that live within a certain application’s trash. That’s a bit more difficult.
The logic behind deleting any items from a hard drive is that when you delete any file, it’s not actually gone or erased. What actually happens is that the file path to that file is erased and permission is given to the operating system to write over that space that was once taken up by the file. So, the most important thing to do before anything is to stop using the computer. Otherwise you are at risk of overwriting the file. Then it truly is gone.
I was in the Apple store the other day inquiring about inputting addresses for a data base for volunteer work that I do.
I have iwork 08. The guy that I was talking to said that my Mac does not really have a program for Data base that they have two programs that you can buy for creating and inputting a data base. He did not recommend the 09 he said at this point I don't really need it.
My question is would it help me to purchase the program for my computer and will it make a difference since they all work with PC's. I know MS office you can do a data base maybe for this I should stick with a PC.
If you have any suggestions I would greatly appreciate it.
The apple store employee was correct in a way by not pushing you to the 09 version. If you’ve not used iWork 08 then 09 will not be any major update for you. When you say database, there are several different ways to create databases of information.
1. using a spreadsheet application. Excel via microsoft office is the default spreadsheet application. iWork contains an application called Numbers which is Apple’s answer to Excel. It is also a spreadsheet application and has basically the same functionality.
2. You may want to take a look at Bento. The makers of Filemaker have created a lite version that may work for you. You can try it free here: Bento Tours | FileMaker
Thanks for coming over to help us out on Sunday night...
I had two ?'s for you regarding what we went over the other night:
1 - When you command tab - and the dock shows you what is running - how do you then opt out of them?
2 - How do you log out when you are done on the computer. I have just gone into the screen in between my kids and my screen but I think I am still logged in?
Let me know when you have a chance~
1. By continuing to hold down tab, next move your finger over to the “Q” and tap it. You should be able to quit several apps at once by tapping Q while the command key is selected. Of course keep in mind that you cannot quit the finder.
2. To log out of your user, go to the Black apple in the top left hand corner and select “Log out”. Notice the key command that can also trigger the log out. Shift+command+Q
On the same note, I continue to have the same problem with the boys computer in that I've got the user name and/or password wrong on it. I know that the last time you were here, we changed it b/c of the same thing. I swear I don't know what I'm doing wrong!! Can you help me here too?
What's the name of your network. Click on the airport radar in the menu bar and you may see the name of the network.
If you can tell me the name, I can look it up in my own keychain on my computer and send you the password. I usually set my computer to remember all clients wireless passwords for exactly this reason. If you have problems then I can direct you how to find it in your own keychain as well. Just a few more steps. ughhh.
To change the password to your kids iMac, one way to do it is to use the start up disk or Leopard install disk. Boot from it (holding down C) then choose the password reset utility in the menu items. Another way is to obviously know the previous password of the admin then reset it in your system preferences. Sorry I can’t be more specific. Each user password is not stored in the keychain so that application will not help.
Let me know if you need additional help.
GREATLY APPRECIATED, hope all is well
First you’ll want to check the applications folder for Safari. That is where all applications should live. However, sometimes we, as mac users, drag things out of the applications folder accidentally. Do a spotlight search for Safari then hover the mouse over the result. It will reveal the correct file path. Then you can find the application and pull it back into the applications folder. From there, it will be accessible to any other users on the machine.
My 7 mpbs roadrunner seems slower and slower. Also, my modem seems to go out such that I need to restart the modem and router too often. I think I probably need a new modem since I think the one I have is at least 12 years old. Do you have a favorite you would recommend?
While I don’t recall what router you have, if it’s an airport extreme or Time Capsule then it’s very unlikely that device is at fault. What is more likely is that the modem is dying. Time Warner is pretty good at replacing old equipment without too much hassle. Meanwhile, to verify your speed here are a couple of sites to provide good indications of up and down speeds.
www.speedtest.net (choose a server other than Greensboro)
http://speedtest.twcnc.com/ (Time Warner’s actual download/upload speed testing site)
it started with a kernel panic error. I tried resetting PRAM and eventually did a clean install of Leopard. It will boot, but then freeze and fans go on hyperdrive. I've ordered more RAM hoping that maybe the RAM is bad and i can get out of this less expensively. RAM hasn't arrived yet to try, but i'm kind of thinking that's not going to solve the problem.
this is the latest error message i got... which perhaps means something to you...
please let me know your rates and if we can set up a time for you to take a look...
Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000004 PC=0x000000000035C720
Latest crash info for cpu 0:
Exception state (sv=0x30db3780)
PC=0x0035C720; MSR=0x00009030; DAR=0x00000004; DSISR=0x40000000; LR=0x0003F9BC; R1=0x26CF3DC0; XCP=0x0000000C (0x300 - Data access)
0x0035C738 0x0003F9BC 0x000B0E54
Proceeding back via exception chain:
Exception state (sv=0x30db3780)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x27186780)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
BSD process name corresponding to current thread: kernel_task
Mac OS version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:39:01 PST 2008; root:xnu-1228.9.59~1/RELEASE_PPC
System model name: PowerMac7,3
panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 0:
0x0009BCF0 0x0009C694 0x00029EA0 0x000AFA90 0x000B32F8
Proceeding back via exception chain:
Exception state (sv=0x30db3780)
PC=0x0035C720; MSR=0x00009030; DAR=0x00000004; DSISR=0x40000000; LR=0x0003F9BC; R1=0x26CF3DC0; XCP=0x0000000C (0x300 - Data access)
0x0035C738 0x0003F9BC 0x000B0E54
Exception state (sv=0x27186780)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
BSD process name corresponding to current thread: kernel_task
It would be great if the kernel panic was due to bad ram and many of them often are. The log isn’t conclusive however. The first thing to suspect is bad ram. I’d ask what quality of ram do you have currently? Crucial and Apple Ram is very good quality while companies like ram jet or kensington seem so to have a higher failure rate in my experience. You could try pulling one piece of ram at a time to see if the machine will boot successfully. Most likely if it is bad ram, both chips are not faulity. However keep in mind that Leopard 10.5 requires at least 512 megs of ram to boot.
Kernal panics are almost always hardware related. Unplugging any external devices can help troubleshoot the problem as well. The next most common reason for kernel panics is failing hard drives. This is the most common failure in all computers. However, if your drive took an entire clean install then it may be healthy. You can check the SMART status of the drive from within disk utility. It may be failing.
I’ll keep my fingers crossed that it’s not the logic board as well. I’d be curious to know if the Apple Store was able to boot from an external drive.
Spills are very bad news. If it is only the keyboard then you can consider yourself lucky. Water damage can often not show its impact until several hours later. I would do this:
turn off the computer. Open the screen and turn the unit upside down on a flat surface covered with a towel with the screen hanging off a table. The idea here is to let any standing liquid flow out of the computer. Leave it there for several days if you can. If you can prop the computer's face up off the towel about one inch that would be even better. (to allow airflow)
When I log on to road runner, A & E, or any other web site, the page takes up the whole screen now
and no longer has a scroll bar to let me move the page up or down. What must we do about that?
Thanks for any help you can provide.
This should be a very simple problem to solve. There are three round buttons in the top left hand corner of each window. Red, Yellow, and Green. The green one will resize the window.
You can also click and drag the bottom right hand corner of any window to resize it manually. When you reduce the size of the window to less than what the web page was laid out as, then you’ll see the scroll bars return.
I got a message for a newer version of VMware....advise to install? Just curious!
No, I wouldn't install it yet. Generally you want to wait about a week before updating anything. It's a good idea to let the rest of the world find the problems first.
Never update things right away. And while we’re on the subject, Beta software means it’s not really completed yet. It’s their way of telling you to use at your own risk and if your computer dies, don’t come crying to them.
I cannot launch anything on my dock except email.
Do you know how to fix this?
Try tossing out the preferences file in
While I realize this is extremely general and vague, we have a macbook in the office that is routinely freezing up on us. When this happens, the only way to revive is by performing a hard reset. Hard drive is only about half full and computer as 1GB of ram installed which should be sufficient for the general office duties being performed.
Let me know if you have any thoughts or feel free to give me a call if you have a moment.
Yes, it is vague. The first thing I would check is the health of the hard drive. If you go to disk utility and select the disk in the left hand column you’ll see a “SMART” status in the lower portion of the screen. If it shows as “failing” then it’s the hard drive.
You can boot from an OSX install disk and launch disk utility from there then choose to “repair disk”. If the drive reports an error (in red lettering) then it’s your hard drive.
If it’s not the drive, then it’s most likely software related. A great way to toubleshoot software issues is to try the problem in another user. If it does not occur in the second user then it’s not hardware. It’s a user related problem. If it does occur then it could be the operating system itself and an Archive and install may be in order.
There are many factors and troubleshooting computer problems, or automobiles, or anything you have to fix, is an art form. Hard to make a blanket statement on what it would be.
I searched your site but didn’t see anything listed about virus scans. I know we have discussed before, but I cannot locate any info you may have given me.
We tend to run a Trend Micro Housecall scan just to make sure all is Kosher on the machines. Lately either the scan crashes Firefox or just gets stuck. Is there a different free scan that you recommend for the Mac?
Good news. There are no viruses out in the wild for the Mac. Knock on wood. At the moment, there are many reasons for this. Low market share, Unix based Operating System, harder to write viruses on a Mac can’t get around admin privledges, etc... But that’s not to say we should walk around bragging about it. You still need to practice common sense.
1. Don’t open attachments from people you don’t know.
2. Don’t click on links inside emails you don’t know.
3. Don’t go to websites that require you to enter personal information.
These are not virus behaviors but rather items whose job is to harvest information from you by fooling you into thinking your bank account is messed up or you need to verify your eBay account info or your Social Security number may be wrong with your bank. Stupid to most people but there’s always 1 80 year old grandma who gets scared to death and gives up the wrong info.
Overall, don’t worry about a virus scanner. There’s nothing out there for the Mac worth any trouble you would go through. Virus scanning companies would love to make you think you need one for the Mac but you just don’t. Not in 2009 anyway. Ask me again in 2 more years. My answer may be different.
iMovie ’09 requires a Mac computer with a graphics card that is compatible with Core Image. These include all systems with an Intel processor, or Power Mac G5 (dual 2.0GHz or faster) or an iMac G5 (1.9GHz or faster). See www.apple.com/ilife/systemrequirements.html for requirements. Installation of the other iLife ’09 applications will proceed.
As of now, I have a PowerBook G4 and here is the Graphics Info:
ATI Mobility Radeon 9700:
Chipset Model: ATY,RV360M11
VRAM (Total): 64 MB
Vendor: ATI (0x1002)
Device ID: 0x4e50
Revision ID: 0x0000
ROM Revision: 113-xxxxx-145
Resolution: 1280 x 854
Depth: 32-bit Color
Core Image: Hardware Accelerated
Main Display: Yes
Quartz Extreme: Supported
Status: No display connected
I called Apple and they told me there wasn't anything I could do. I wanted to double check with you and see if that is true. Is there someone out there (maybe even you) that can go inside my laptop and install a better graphics card? If so, what is the cost, procedure...etc. I will be forever grateful. The entire reason that I bought iLife was because of iMovie, sigh (since my laptop can't exactly handle Final Cut Pro, lol).
Well I guess I'm the bearer of the bad news. Apple is correct. Due to the video requirements, the new iMovie 09 will not run on your computer. The graphics processor power needed far exceeds the capability of that machine. Secondly, there is no upgrade path for graphics cards on powerbooks or any apple laptop for that matter. The graphics card is embedded into the logic board and there's no way to switch that out. Now, on the bright side, the previous version of iMovie is still a strong application. I wish they had not abandoned it completely. I'm not the biggest fan of the new iMovie. I just completed a few projects in it on a brand new macbook pro and found it sluggish.
Adobe won’t install. Do I buy new or upgrade what I have?
My Mac is white and square. OSX 10.3.9
Processor 1.25GHz Power PC G4
Memory 256 MB
Thanks for your help.
Being a 1.25ghz you could put leopard 10.5 onto it but it's not going to run very well. However, to do so, you'd need to add more ram to it. Leopard requires at least 512 and you only have 265. That would probably hold about 1 gig maximum of ram which would cost around $50. I'm guessing you have an eMac.
The best solution would be to aquire a copy of Tiger 10.4 and install that along with more ram. That could hold you for another year or so. But it will be time very soon to consider moving up to a newer machine.
Well I went through it with Comporium again this morning. They arbitrarily changed my IP number and it went to a previously used number that rated very or highly risky. Seems the guy who had the number before me sent out a bunch of spam. I only get this solved when I get(name removed) on the phone. He went beyond and found out why I could not send out e-mail. The IP number I currently have is dynamic and he suggests that I changed to a static IP number. The static number never changes and I will always have it. Only issue is it cost $5 per month. What do you think about static IP numbers, is that the way to go.
Second and I guess I can try this. I want to move the laptop to the other side of the cinema. I guess all I have to do is change the dock to the left side of the screen, is that right. I guess what I am asking is, did we do anything special so it has to be on the left side. Yeah I know you are laughing. I will set up another appointment. I have another dvd I want to edit.
I told you it was comcast’s fault. Instead of blocking functionality to a dynamic IP address knowing it’s going to be assigned to someone else within a day or two, they should have just contacted the person and confronted his questionable spam or effected his personal email account and not an IP address. That’s rediculous. It won’t be the last time you’ll run into problems with Comcast either.
Static IP’s are designed for businesses who need to get back to their machines from abroad or who are hosting their own website etc... Dynamic IP’s change occasionally and you should not have to pay any additonal amount for a problem they created. The large majority of the world (99.999%) of users use a dynamic IP address.
Concerning your other question as to rearranging your display layout. Go to system preferences/displays/arrangement and you’ll need to drag the one display on the left over and around to the right. The displays should refresh and then it will just be a matter of moving one of them slightly up or down to align them correctly based on their actual physical position to one another.
A problem has occurred since you left yesterday...when I open something from the desktop I do not display the full width and I do not have any arrows at the bottom to increase the width... how do I fix this?
There are a few ways to increase or decrease the size of a window on your mac.
- You can click the green button for it to automatically resize to the best fit to your screen.
- You can select the small triangle lines in the bottom right hand corner of any window to resize it by clicking and dragging the window’s corner.
- If the window is already beyond it’s full size then the blue scroll handle will not display. This only appears when the window is smaller than what is contained in what your viewing.
I called Apple support and they told me they could not show me how to do that. I don't understand I owned the dvd.
I know you can help me make copies of it.
Let me know.
Well this is a touchy subject. Apple was being careful because this subject is so taboo. However, there is a big difference between a dvd you own vs. a dvd you purchase. Purchased dvds have encryption that will not allow you to make copies unless you know how to circumvent it. This is illegal but there are ways to make it happen.
But you want to copy your own dvd so that’s a different story. One method to do so is to use disk utility. You can create an image of the disk from within disk utility then burn that image to another dvd. However it takes a few steps to make it happen. How to copy previously-burned DVD-R video discs
Another way to do it is to use a paid program like popcorn. It makes the process as easy as possible. It’s a slow process and don’t be surprised when it takes around 2 hours. Roxio Popcorn® 3 - DVD Copy - Overview
Ok I"m in trouble...My Air has had a Kernal Panic. Upon installing software on a plane I had to shut down early and when I turned to computer back on the screen asked me to restart in 5 languages but when I tried nothing would change. Help! Can you help with this or do I need to call Apple?
A kernel panic is something that you'll want apple to take a look at since the machine is under warranty I'm guessing. It's usually hardware related. Often, it's caused by bad ram but can also be caused by a bad part in the computer itself such as dying hard drive, cracked logic board, bad usb port etc... I don't mean to alarm you. But the kernel panic creates a log of what happened and a good Genius at the bar should be able to diagnose what happened.
That is most likely a graphics card issue. There is a small chance it’s a problem with the display itself but doubtful. Either way, it’s not good news. The graphics card on that iMac is embedded onto the logic board so it’s not an inexpensive repair. The entire logic board must be replaced. And as I think further about it, since you were able to take a screen shot that means it’s very unlikely that it’s the display. Any physical problem with the display would not show within the software process of a screenshot.
It’s probably the graphics card. If you have applecare, the store should be able to fix it at no cost.
Thank you so much
The display should be set to its highest or "native" resolution. Go to displays in system preferences and choose the bottom setting:
On Feb 16, 2009, at 4:29 PM, Brenda wrote:
I'm trying to get my mother up to speed on her Mac and I want to learn Final Cut and Excel. I know they do this in the Apple Store but just wondered if there was someone who could come to her/us?
I do some training but not within those applications. Excel and Final Cut are definately not my strengths. I specialize in Audio.
However, I don't have any suggestions for trainers. I'm sure there are plenty of online tutorials that may help out. The apple store will assist in Final Cut but would most likely not train in Excel. But overall, that's probably your best bet.
Check out screencastsonline.com While it's not exactly what you're looking for, it may spark an idea.
Any canned air will do. Spray into the ball area and should free up dust covering the infrared lense. Office Depot, WalMart, etc...
Currently there is really no need for anti virus software on the Mac. Yes, it’s true. We are just not a big enough target yet. The windows world is a very different story. However, there are some things we, as mac users, still need to keep in mind.
1. Don’t click on links inside emails that you are unfamilar with. While most phishing scams are there to get you to run an .exe or executable file on your system, Mac don’t run those. But we still need to have common sense. If you get an email from Bank of America saying your account has been compromised or something along those lines, don’t trust that. Type in the url web address yourself then check your account settings.
2. In the windows world, the general rule is also to never open attachments. This is not so much the case on a mac but it’s still not a good idea to forward things blindly to other users because, while macs don’t yet get viruses, malware, or spyware, we can transfer them to other windows users.
3. While Leopard has a built in firewall that does a great job, it can also cause more problems than it solves if turned on. Turning on a firewall blocks traffic accross certain ports on your computer. This means ichat video could stop working, audio within certain programs could cease, iTunes music store could stop working, etc.... The best way to protect yourself from the outside world is to live behind a router. Since your router hands out a different set of IP addresses called a subnetwork, 192.168.1.x for example, that is essentially a firewall in itself. The main IP address given to you by your internet service provider is assumed by your router and that’s as far as it goes.
It’s sort of like this. I may find out your street address and see your house, but if you’re in the basement inside a closet, I can’t see you.
No problem. Setting up AppleTV and Time Capsule should only take a few minutes however the more time consuming task comes when windows gets involved. Since there is no reliable way to know how Windows will act at any given moment, the best case scenario for data transfer is usually one hour. Moving files then importing them into the proper place can sometimes take around 2 hours.
I always work as rapidly as I can but with Windows I've come to expect anything. If the computer is in good health then we shouldn't have problems. Most of the time, I usually pull the drive out of the windows machine then transfer the data directly therefore avoiding the hassle of networking the two machines. It's the fastest way.
I am on my second "new" keyboard from Apple. It's the super slim/flat aluminum USB cable keyboard with the number pad to the right. I sent back the first one I ordered cuz it would just stop working...keys wouldn't respond (freeze up). I'd reboot and it would seem to be fine for awhile and then it would do it again. There's no rhyme or reason to when it happens, what windows or programs are opened. I even tried swapping USB ports. I sent it back and now the same thing is happening with the newest one. Do you have any thoughts about this particular keyboard...is it "junk"...lol!? I'm using my back up keyboard (clear & white plastic) but my tab, caps lock and esc keys do not work on it. Just wanted your thoughts before I "freak out" on Apple. Thanks in advance.
Definately seems odd. The chances of two keyboards being bad is unlikely. Both keyboards not working would seem to point to the computer's usb ports however the fact that the other keyboard (white) works fine doesn't seem to make sense. So that would put us back into the category that is would be most likely (however unusual) that it would seem to be two bad keyboards.
thanks so much!
Sorry to hear of the craziness. It can happen. If you hold down the command and option button then roll the mouse ball in forward or back you'll see the screen zoom in and out. You can also manage these settings from your system preferences under universal access
Now go to displays in system preferences and choose the last resolution.
Every time I tried to open it, either with a file or on it’s own, it would just get stuck and I would have to force quit the application.
A forum on the internet said to look for the Preference file and trash it, then it should work again. I know that works or my classified program but I couldn’t find the file anywhere. I copied what was on my hard drive to the server to keep and then I uninstalled and reinstalled Quark on my hard drive. I had to install the 6.1 and then do the 6.5 upgrade but that didn’t work either.
3/4 of my job relies on quark and the other machines don’t have all my fonts, etc.
The preference file the user group referred to is called a “plist” file. Here’s the file path:
I’m not exactly sure of the quark plist file name but it should have the word “quark” in it. Simply quit the program and then remove that plist file from the folder. I like to place it onto the desktop temporarily. Then restart Quark to see if that helps. If it’s worse, (like on the rare occasion that a plist file contains a serial number or other settings that are too important to lose -but usually not the case) then you could put it back in. But when you restart the program with no plist file, the app will recreate the plist file again and this time, hopefully in a more healthy version.
Knowing Quark and you print types, the more likely problem has to do with fonts! Ugh how I hate fonts. I would gladly just have the entire world write everything in helvetica and be done with it but you graphics people and your fonts...
Here’s another great thread that looks toward other possible issues:
Apple - Support - Discussions - Quark won't launch ...
Quark won't open - Apple Computer - tribe.net
I am trying to get live audio streaming and it says I need Windows Media Player. How do I do this and what version of OS do I have?
Very common problem. You need to get the free plug in that now offers the ability for quicktime to convert windows media player files on the fly. It’s called flip4mac and it’s available here.
Telestream Download Flip4Mac WMV
also available directly from Microsoft here:
Download details: Windows Media® Components for QuickTime
You don’t need to purchase. The free version does all you need.
By the way, it’s recently been purchased by Telestream. Doesn’t make a difference. Just a side note.
While there are no viruses in the wild for the mac currently, most likely what you saw was a "scare tactic" from a website designed to get you purchase virus protection for Windows. (something which you don't currently need.
Thanks for responding so quickly! I guess it is safe to assume the same for spyware/malware/etc?
Question: I have one other advice question. My otherwise fast desktop at the office is PAINFULLY slow in Entourage. I go to the application and it’s 15 seconds before I get a screen. If I switch from emails to address book, it’s another 10 seconds (sounds like this is a ridiculous time to be complaining about, but in real time it’s awful). I can’t figure out what’s up. Any suggestion? Bob
Answer: First, it’s always a good idea to try using the same applications from a different user. A test user that you may have previously set up on your machine. But it’s not too late. System preferences: accounts: new user. Now log in under that user and use the apps from there. If the same problem exists it’s a more serious issue but most likely the problem doesn’t exist in the seperate user in this case. If not, then return to the other user after logging out and time to pull some plist files. Go to ~/user/library/prefences (~means the root level of the drive) Careful not to confuse the main computer library with the library folder inside your user folder. Now that you’re in your user’s preferences folder be sure you’ve quit all open applications. Next, find the potentially offending .plist file and take it out of this folder. Drop it onto the desktop for now and then restart the application. 9 times out of 10 this usually resolves the problem.
Things to note:
While most application’s .plist files contain mostly unimportant data that can become corroupt occasionally, there is one app that you don’t want to use this technique with. Mail.app. Do not use this technique when troubleshooting mail.app because in some versions of the app, the .plist file for mail.app contains critical email account info that you’d be very unhappy without.
Common apple software’s .plist files are usually named as follows. com.apple.(name of application).plist. However, other software’s .plist files often come in many flavors. In microsoft’s case (as well as many other developers) some plist files are within subfolders inside the preferences folder.
More specifically related to your question, Entourage relies on the Microsoft User data folder that resides in your user’s documents folder. It’s a huge bloated bundle of files that often are compiled by Office and are very often more the case of the problem. These files can grow very large and bog Entourage down. If you delete these files however, you will loose your email history. So I would suggest trying the .plist fix first.