to commonly asked questions.


Gmail never finishing syncing with the server.

Hi. I don’t mean to be a pain, but this seems like strange activity to see while I’m working. I have been in mail for several hours and this activity seems to be taking a really long time. This morning, I am still having to log out of mail and then comeback in to get new messages. It worked great for awhile,but I seem to be back to the problem?

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I can’t recall whether we turned off “allow less secure apps” in your gmail settings or not. That can sometimes play a role with how Apple’s mail program acts with Gmail. Allowing less secure apps sounds like a bad thing but Gmail has deemed any app other than Google Chrome less secure. So if that setting is turned on, then many email programs can have a problem.

Have you tried “rebuilding” the inbox? Available in mail under Mailbox in the menu bar.

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Why isn't my gmail syncing?

when we were last together we set up gmail. And we were trying to sync all three devices e- mail... It's a pain deleting from each device. Not sure what I was to do after I set up gmail?

If gmail is set up as IMAP on each device, then it should sync 100%. It is possible that one of the devices has your gmail account set up as POP. That would be a reason that your gmail is not syncing.

Will Gmail ever stop syncing on my mac?

Gmail box on my main computer keeps loading old soon as I delete, it loads about 500 more!!!  What do I do?
Getting these on my phone, but nothing coming in on my main computer except hundreds of old emails loading continuously!


It’s common for Gmail to download a large number of emails initially as the server emails and the local email program balance each other out.  Things should have calmed down by now and your inboxes should be synced up by now.  If you’d like to see the process happening, you can open Mail “the stamp” and in the menu bar under “window” select Activity.  This will show you the progress of the conversation between the mac and the gmail server.  It’s common to see activity come and go in this window.

Gmail email not deleting

I have an incoming mail ( in gmail) which I have not been able to delete. The message has no content. How can I delete it?

I would suggest going to and logging in from there. Once logged in via the website you may be better able to delete the email from there.

Gmail syncing problems and other questions

Hey Scotty,

You worked on one of my mac's years ago.  I have a random question that you've probably addressed before.  But I have BING hijacking my browser in both Safari and Firefox.  What is a legitimate way of removing this problem permanently?  I have looked at several things online but so often it looks like someone is giving poor advice that makes the problem stay or get worse.

These devices and programs have to provide us all the choice of search engine to use due to antitrust laws. Sounds like your search engine is set to Bing and you’d like to change that. This varies depending on what browser you’re using but let’s look at Safari.

Under “Safari” in the menu bar at the top of your computer, select “preferences” from the pulldown menu. Under the General tab of that newly open window, you’ll find the ability to change your default search engine as well as the default browser. You may also look at changing your homepage to a commonly visited page like nytimes or etc... Your homepage may currently be
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I forgot my gmail password

Scotty, I need help with the following:

1) Time Machine Backup says "Backing up 855,255 items  2.59 GB (and growing) of 62.55 GB

2) "Airport Utility was unable to find any Airport wireless devices. Make sure the Airport wireless device you want to set up is plugged in  and in range of your computer, then click rescan to try again." Does this relate to the WiFi I set up for my wife's former laptop and her current iPhone 4? Her phone is on and connected to the WiFi but hitting Rescan gives the same unable to find message.

3) The Time Machine On/Off window is currently set to "OFF" and says Available 924.9GB of 931.2 GB. Oldest and latest backups are blank and "Backing up is presently at 6.1 GB (& growing) of 62.6 GB

Does it matter that the P/N printed on the box for the Seagate drive is quite different from the P/N on the device? 1D8AN5-570 v/s 1D8AP8-500

I've not yet seen the Seagate Dashboard depicted on their Quick Start Guide.

1.  The time machine backup sounds like it's doing exactly what it's supposed to.  Backing up your data so the message saying "backing up 855…etc…" is a good thing.

2.  The airport utility is used to manage apple wireless devices like an airport extreme, airport express, or time capsule.  I'm not sure if you have one of those or not so I can't really address the number 2 question at the moment.  

3.  The time machine window should be set to "on".  

The P/N number is irrelevant to how your seagate drive is used.  I wouldn't worry about that number.  

You should not use a "Seagate dashboard" to manage your backup drive.  Every drive comes with very poorly designed software that each company thinks you might use.  I never use them.  I trust Time Machine so letting the operating system do the backup work is always best in my opinion.
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