to commonly asked questions.

keychain access

I forgot my gmail password

Scotty, I need help with the following:

1) Time Machine Backup says "Backing up 855,255 items  2.59 GB (and growing) of 62.55 GB

2) "Airport Utility was unable to find any Airport wireless devices. Make sure the Airport wireless device you want to set up is plugged in  and in range of your computer, then click rescan to try again." Does this relate to the WiFi I set up for my wife's former laptop and her current iPhone 4? Her phone is on and connected to the WiFi but hitting Rescan gives the same unable to find message.

3) The Time Machine On/Off window is currently set to "OFF" and says Available 924.9GB of 931.2 GB. Oldest and latest backups are blank and "Backing up is presently at 6.1 GB (& growing) of 62.6 GB

Does it matter that the P/N printed on the box for the Seagate drive is quite different from the P/N on the device? 1D8AN5-570 v/s 1D8AP8-500

I've not yet seen the Seagate Dashboard depicted on their Quick Start Guide.

1.  The time machine backup sounds like it's doing exactly what it's supposed to.  Backing up your data so the message saying "backing up 855…etc…" is a good thing.

2.  The airport utility is used to manage apple wireless devices like an airport extreme, airport express, or time capsule.  I'm not sure if you have one of those or not so I can't really address the number 2 question at the moment.  

3.  The time machine window should be set to "on".  

The P/N number is irrelevant to how your seagate drive is used.  I wouldn't worry about that number.  

You should not use a "Seagate dashboard" to manage your backup drive.  Every drive comes with very poorly designed software that each company thinks you might use.  I never use them.  I trust Time Machine so letting the operating system do the backup work is always best in my opinion.

Keychain woes continue

I finally figured the username part out.  The Chat function must have something blocking it.  Also, now all the mail I am sending out from my computer is being sent from my daughter's email address.  How do I change that?


To verify what address you're sending from in you email, go to your email preferences first (then accounts) and be sure that the user name is correct.  Also be sure that the email address you prefer is at the top of your accounts list.  

ONe more thing. Be sure that when responding to email, you are sending from the desired account. By default, Apple’s mail program will respond as whatever account you are viewing mail in. Notice that you have the ability (when you have multiple accounts) to toggle between sender email addresses as shown here:

Finding your aiport password in Keychain Access

My external hard drive is locked and I can’t get it to unlock. Help!


This can be a big problem. I’ve seen it happen for a lot of reasons. Windows can change the permissions of a drive along with Mac OS X. As long as the drive can mount you can try the following.

In terminal use the following commands keeping the quotations

sudo chflags nouchg /Volumes/"TM drive name"

sudo chmod 775 /Volumes/"TM drive name"

Special thanks to V.K. in the Apple support forums here:
Apple - Support - Discussions - Time Machine Backup Drive Locked ...

Login Keychain Password is causing problems

Client can not connect to the wireless network on windows machinein the house.


Most likely a password issue. Could be another problem but let's first eliminate the most obvious reason first.

Recovering a lost wireless password:

You can still find your wireless password on your computer by going to Keychain access on your mac. (inside the utilities folder inside the Applications folder)

Next, select Passwords on the right hand column then find the airport network entry that has your wireless network's name associated with it. Now double click on the entry and select to "show password". You'll be prompted to enter the actual computer's password but then you'll be able to see the wireless password.

By the way, be sure all your Windows XP updates are complete. That WEP password request could be a sign that you are on an older service pack. Just a thought. I have seen Windows request WEP passwords that were actually WPA passwords.

What does keychain mean?


I need your expertise with a iBook/laptop problem;  friend has a iBook that he got a couple of years ago.  He has not been able to get it to start up, initially only a question mark would show, then he started it up with the disc and he couldn't get past the language selection.

With that said, what do you feel that his next step should?

If he has to send it in (he doesn't have AppleCare), where would you recommend?

Thanks for your assistance.


It's extremely likely that the hard drive has died. (as all hard drives do) If it is in fact an iBook then hard drive replacement is very difficult if you've never done it. If it's a Macbook then he can most likely do it himself. Very easy. If it's a Macbook then I would suggest he purchase an external hard drive ( is great) and just install OS X again. If it's an iBook then I would be happy to do it for you if you need.

Macbooks need SATA 2.5" drives
iBooks need ATA 2.5" drives
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