to commonly asked questions.


My email won't go out. Please help

Scotty, my email is not going out. It's stuck in my inbox. What should I do?

You most likely changed your email password recently. When you phone prompts you to re-enter the email password, it fills the new password in both the incoming and outgoing server settings. However, when your computer prompts you to enter the new password it only fills it in for the incoming server settings. Therefore, you're outgoing settings remain incorrect.

In mail, go to the menu bar and select "preferences".

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Next select Accounts across the top of the window and click on the account you're trying to send out from. Now select Server Settings and toggle the Outgoing Mail Account to reveal the outgoing servers available.

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If the account in question is a gmail account then you may see "Google" as one of your choices.

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Try that first. Close the window. Quit mail and restart. Try to send your mail. If that doesn't work, continue on.

Sof if that didn't work select "Edit SMTP Server List" from the choices.

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Enter in the correct password there. (IMPORTANT: you may want to go to and test your password there first to ensure you are trying the correct one).

Close the window and try again. If that doesn't work, it would be best to go to system preferences, internet accounts and delete the account and re add it. The computer would then do all this for you automatically. But you'd lose your outgoing email.

What's my Admin password?

My flash drive is out of date and I’m being asked to download a new version.  It keeps asking me for my administrator user name and password, but we never installed one on this computer.  What do I do?  Again, it’s a MAC.  

I think you are referring to Adobe Flash and not a flash drive. And yes, the computer asks for your username and password when installing an updated version of flash. Every computer has at least a username. That is most likely automatically populated when the prompt appears during an install. However, the password is not. This is part of the reason Macs are very secure. In order for anything to install, your username and password are required. Now, if a password was never assigned then you can try leaving the password field blank and just hit enter. If a password was created then you may have created a password hint. If a hint was created then that hint will appear after you’ve tried to enter a password 3 times. Hope that helps.

I forgot my gmail password

Scotty, I need help with the following:

1) Time Machine Backup says "Backing up 855,255 items  2.59 GB (and growing) of 62.55 GB

2) "Airport Utility was unable to find any Airport wireless devices. Make sure the Airport wireless device you want to set up is plugged in  and in range of your computer, then click rescan to try again." Does this relate to the WiFi I set up for my wife's former laptop and her current iPhone 4? Her phone is on and connected to the WiFi but hitting Rescan gives the same unable to find message.

3) The Time Machine On/Off window is currently set to "OFF" and says Available 924.9GB of 931.2 GB. Oldest and latest backups are blank and "Backing up is presently at 6.1 GB (& growing) of 62.6 GB

Does it matter that the P/N printed on the box for the Seagate drive is quite different from the P/N on the device? 1D8AN5-570 v/s 1D8AP8-500

I've not yet seen the Seagate Dashboard depicted on their Quick Start Guide.

1.  The time machine backup sounds like it's doing exactly what it's supposed to.  Backing up your data so the message saying "backing up 855…etc…" is a good thing.

2.  The airport utility is used to manage apple wireless devices like an airport extreme, airport express, or time capsule.  I'm not sure if you have one of those or not so I can't really address the number 2 question at the moment.  

3.  The time machine window should be set to "on".  

The P/N number is irrelevant to how your seagate drive is used.  I wouldn't worry about that number.  

You should not use a "Seagate dashboard" to manage your backup drive.  Every drive comes with very poorly designed software that each company thinks you might use.  I never use them.  I trust Time Machine so letting the operating system do the backup work is always best in my opinion.
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