Answers...

to commonly asked questions.

Mail

How do I add a signature in Apple Mail?

Scotty, how do I add a signature to my mail? I already have my logo sitting on the desktop.
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Go to preferences for Mail and select signatures

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  1. Hit the plus sign to start a new signature.
  2. Drag your logo from the desktop into the signature field on the right
  3. adjust the centering by pushing the text over with the space bar on the top and bottom of your logo.
  4. Drag the signature name in the middle column onto the account name in the left column.
  5. choose that signature at the bottom of the window as your default signature.

Should it take this long to migrate my email after upgrade?

Hi Scotty,
Well, you were right. My computer have that warning not 30 minutes after you left so it's obvious the ribbon needs to be replaced. Part is ordered so it looks like I'll have to wait a few more days to be up and running. 


I did have a quick question if that's ok. I clicked on "Mail" to start getting it up and running and I have a few questions:
1. It seems to be stuck on "migrating data" - does it normally take that long? 
2. Should my mail sync up to what it was before- with the different account info and all old messages or do I have to enter in account info again? 
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Yes, it is normal for Mail to take quite a long time transition to a new operating system's mail program when changing the hard drive or updating the OS. You went from 10.6 to 10.11. That's 5 operating systems worth of changes the mail program has gone through. Patience and it will finish within a couple hours usually.

2. It depends on the type of mail account you'r using. Gmail, iCloud, AOL, yes. These are all IMAP based email services that hold your mail in the cloud so they are the same on every device. However, POP email services like some older Bellsouth, Road Runner, Mindspring, Earthlink, forget about it. Those POP email services are terrible and never synced between devices. POP was created in the 1990's with one computer per user in mind. Now days we have several computers in our lives at one time: iPhone, iPad, laptop, desktop, etc… These require IMAP to sync email accounts. POP won't do it. Most likely you are just fine.

You may have to enter your pw once the migration is complete for each email account once again however. Not the server info. Just the password. Since your data was moved from a time machine backup, time machine only moves passwords if the backup was encrypted and yours was not. Nor does it really need to be.

Should be pretty simple. In regards to that ribbon cable, you should be able to power off the machine and back on again a couple times and be up and running. May fail when moving more likely than just sitting still. Please let me know any way I can help if the new ribbon cable doesn't solve the issue. There's always the very small chance the new drive is bad out of the box and if so I would be happy to swap it out. But most likely it's the ribbon cable.

Outgoing mail doesn't send at the beach house

Scotty,
We have a beach house at Kiawah and we went down about a week ago.  We have wireless internet there and it always works great.  For the very first time, my laptop would not let the server send messages out.  It would receive and ipad was able to send messages out.  As soon as I got back to Charlotte, messages went out.  They did not go in the outbox, just kept getting the little box that said something like "do you want to try a different server"
Any thoughts on this?
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There are many possibilities this could be happening so it might be hard to discover the right one without actually being there. But here goes:

1. There’s an outgoing message that contains an email attachment that’s too big. It’s trying to upload a movie or many pictures and that’s keeping all the other outgoing emails from sending.

2. An outgoing email might have the wrong recipient address entered. For instance, you may be sending to scotty@computer.cam instead of .com.

3. Password may have been changed or something happened. Email needs the correct password to be entered in both incoming and outgoing settings in your email program.

4. The proper security requirement settings may be off. SSL checked when not needed, or vice versa.

5. The beach ISP may have decided not to deliver that particular outgoing email account any more due to the port it’s using. You would have to change the outgoing port to a less scrutinized port.

Mail won't retain email password for Yahoo.

I cannot get my mail.. my password will not stay plugged in under Mail-Preferences-Accounts-Password... Using a MacBook Air with a bellsouth (yahoo) mail account.
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Here are a few things to think about and try:

1. Verify the password you know is the correct one by going to www.yahoo.com and try logging in.

2. Open Keychain access and search yahoo. Delete any keychain entries associated with that.

3. Delete the mail account from within Internet Accounts in System preferences.

4. Re-add the account either from within Mail or Internet Accounts in System preferences once again.

Alphabetize folders in mail

  1. I'm a folder guy, especially with my email.  However, when I add folders, sometimes they don't add in alphabetical order and it drives me crazy because I have to move them manually.  Sometimes it does it automatically and sometimes it doesn't.  It drives me crazy for sure.  This is Screenshot #2.  Do you know how I can mandate that all folders are saved alphabetically, no matter what computer it was added from?  (usually when I add a folder at home, it doesn't add alphabetically once I open up mail at my office).
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For forcing the alphabetization of folders, try this:

Go to Preferences -> Accounts. Select the IMAP-based account, then click on the "Advanced" tab and disable the account. Save the settings and close Preferences. Then go back and re-enable the account. Quit and restart. The IMAP folders may now appear in correct alphabetical order.

explanation with picts can be found
here.

Moving Outlook folder to Mail.app

After a hard drive replacement, I had to reinstall Microsoft Office and a couple other things, but all that went well. The problem is the Canon Pixma MP560.  I tried to use it and couldn't.  System preferences said it needed software, but it couldn't find it and directed me to get it from the manufacturer.  I went to canon.com and then to the USA page.  Looked at drivers.  I downloaded the scanner drivers they describe as:
ICA Driver Ver 1.11 On (OSX 10.6/10.7/10.8
MP 560 series scanner driver Ver 15.5.2a (OSX

After installing, the scanner seemed to work fine, but the printer function does not work.  After looking over the web site, I could find only one printer driver that they describe:
MP560 series CUPS Printer Driver Ver 10.67.10
I doubted that it was the right one, but I downloaded and installed anyway.  However, my hunch was right.  The printer function still does not work. Can you direct me to the printer driver that I need? I tried to install the original installation software, but a warning box came up to say that this software was no longer supported and should not be installed.
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According to Canon’s support article here, The 560 isn’t supported in 10.8 however, that doesn’t mean it won’t work. I would suggest downloading the 10.7 driver that can be found here. There’s a recent post on this same issue in Apple’s discussion forums. The suggestion was made to first reset the print system before reinstalling the 10.7 drivers via the previous link download. I’ve described how to reset the print system in the answers section before.

Since your drive was in bad condition I didn’t clone it over to the new drive. By using time machine to restore the data, I skipped over the microsoft office product key which time machine doesn’t not include in its backup strategy due to its location in the Library folder to reduce piracy. Glad you had your old discs and product key. It may have also missed the print drivers since those are also located in the computer’s library folder.

Gmail can't send out

How do I take out the background of my image so it’s transparent?
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Email accounts getting mixed up

you had showed me how to get and original picture back from iPhoto, even after it had been altered.  You did this w/one I had turned black and white and you were able to get the original colored version back into my collection.  I've tried and tried, w/no success, as I want to alter some pixs, but don't want to lose the original version.   Is it simple to explain?   Or do I need to wait until you're here.
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Not too hard to do. In iPhoto, select the picture you may have accidentally changed and would like to get back to the original copy. Now go to the menu bar and select “Photos”. At the very bottom of that list you’ll see “revert to original”. Even if you changed the picture a year ago, you’ll still be able to get back to the original copy and all changes will be gone.

In the future you may want to duplicate the photo before altering it. That way you have the original and a copy you can play around with.

MobileMe email account disappeared

One thing you said you'd show me was how to turn off Ping. Time ran out on us, and we didn't get to that. This morning I typed "disabling Ping from iTunes" into Google and following the steps outlined in one of the postings I found a pretty short, easy to follow set of instructions. However when I went thru the steps given, I found that "Ping" was off (or at least the button was in the off position.) When I go to play music, the Ping button still appears next to selected song. Does this mean that it's working, or merely just there if I should want it? I'd like to get rid of the little devil completely........
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Yes, it bothers me as well. You are correct that turning off Ping doesn’t actually take away the button. Apple hasn’t thrown in the towel on Ping yet but I think it’s only a matter of time. In the mean time here’s a clear way to kill that silly button. It requires using terminal but it’s not too hard. Just follow the steps exactly and it should be fine.

How To Get Rid Of The Ping Drop-Down Menu In iTunes

Deleting an email account in Mail.app

I hope you're doing well. My principal is very technology forward and has already purchased an iPad for the school. I have to share it with the Tech teacher. We're going to write a grant to get 20 iPads or maybe even 30 (classroom set).  There are so many questions I have about using them in the school. The biggest question is how many iPads can we sync with one iTunes account. Have you dealt with the iPads in your consulting? Any advise you can give me would be great!!!
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Great to hear from you.  I deal with ipads every day.  I working with a middle school teacher in CMS on trying to implement the ipad wireless in her classroom using a wireless network and appletv.  Show she can teach from it and broadcast the ipad's screen remotely.  

The bottleneck is not in how many ipads can sync to itunes.  The problem comes with licensing.  About 2 months ago Apple changed the licensing agreement to state that up to 10 devices can share purchased content. Five of which can be computers.  This means that you can purchase an app and install it on up to 10 ipads before you have to purchase it again under a different Apple ID.  There may be site licensing allowances but you'd have to speak directly with AppleCare about that.    This goes for apps, music, movies and any other content you purchase from the iTunes store.  

Please let me know if you need any assistance.  I'd love to help any way I can.

Rock on.

Outgoing email failing on iPhone

Hey Scotty; thanks for your help. What was the the name of your iPhone case? Went to the site and wasn't sure if I was remembering it correctly. There were a couple that looked like they might be the one. 
Thanks,
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The iPhone case I use is the C.E.O. Flip-Vue iPhone 4 Case from MarWare. I also like their Eco-Vue iPad 2 Case. Search on Amazon before you buy. You may be able to find it cheaper.

Removing old contacts from Mail's Previous recipients list

I am trying to send email and it is telling me cannot send message using emailaddress@gmail. Com. Also several friends have told me their emails are bouncing. Thought i was set up for gmail. Not sure what is going on.
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There are several reasons this could be happening. Improper server settings, wrong password, spelling of the email address could be wrong. I would really just have to look at it to solve the issue.

Email password reset

Great article Scotty, thanks!

Question: 10.7 for iCould? So if I don't upgrade to Lion (I'm heavily invested in Office and Quicken for my biz) then no iCloud? Grrrr.... Please elaborate, because if MobileMe synching goes away, and I don't have 10.7 (Lion) then what happens to synching? More grrrr...

Thanks,
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No matter what, you’ll eventually have to go to Lion. This is a bigger deal than moving from 10.5 to 10.6. Apple and other software companies will begin making software that only runs on Lion so your 10.6 or earlier computer will become less and less useful as it will not have the OS needed to do the things you do. I want to be clear that Microsoft Office 2008 and 2011 do run in Lion 10.7. Office 2004 does not. When I stated that 10.7 will bring the death of Office that was more of a general statement due to the new features in Pages. You can still choose to run Office. It’s just that Pages users will be able to do more with their documents in the future that someone running Microsoft Word.

As for Quicken, that issue will be addressed by Intuit, (the makers of Quicken) very soon I’m sure. I would guess that newer versions of Quicken will be compatible with Lion.

iCloud will require Lion and iOS 5. MobileMe syncing services will continue to work as usual until June of 2012. It’s possible that certain syncing pieces like contacts and calendar may not require Lion after June 2012. I do not know those details.

Getting rid of the mystery draft messages in Mail.app

Thank you so much for your help with Daniel’s computer this week.  He continues to have difficulty with trying to power it up.  He has followed the directions that you gave us on Thursday afternoon without success.  I have a few questions.
 
1.  Since his battery is completely dead, shouldn’t the computer power up if connected to electricity?
 
2.  If it doesn’t power up, do you think he might need a new power cord?
 
I would appreciate any help you could give.
 
Thanks again,


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I'm sorry your still having issues with his MBP.  

1.  Yes, even though his battery is dead it should power up with a wired connection.  I really wanted to get that adapter so we could boot it while I was there to rule out the adapter being bad as well.  

2.  Before investing in a new power cord which is just as expensive as a battery you should try it with another power cord.  Maybe a friend has one he could use.  Just to see if he can boot it with another cord.  I was successful many times with my own.  If you need me to return and test with my own I would be happy to do so.  

Editing your Gmail password

Thanks.  One more thing.  We are looking at keyboard workstations for our son..  We are looking at Korg vs. Yamaha.  If you have any experience with these, do you have a recommendation?
(I do recall your fabulous musical background!).

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Both manufacturers are highly regarded.  You'll not go wrong with either of those choices.  

Mail says it's the wrong version.

got it...but i thought this was done automatically -- just like my emails go to both the iphone and account on computer, and any updating of calendar happens to both iphone and computer...all synced on the cloud, right? Likewise, thought that the contacts did the same thing...?
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Funny you should mention that. Apple announced today that starting this fall, with an update to both 10.7 Lion and iOS 5 on your handheld devices, iCloud will be the new feature that will allow your devices to talk to each other without plugging in. No more wired syncing. But that will not start until the fall. Lion arrives in July. For now however, you will have to plug in to sync your data.

Not getting email

Scotty,

I know that you have told me in the past, but just wanted to check again. While using Logic Express, how much can I EQ the sound coming in? I can do a lot of mixing on the DM2000 mixing board, but the input to the computer does not sound the same. If there is better EQ capabilities using Logic Pro, I'm open to that. I want the ability to save EQs for each speaker, so that it is filtered, set or applied to the recording as it is being recorded.

I want to make the transition from Live and Final Cut Express, to Logic exclusively. I just need to have all of my info lined up, and be ready for the transition.
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The EQ in Logic express and Pro are very similar. There is a seperate EQ for each track you are recording on. So if you have a mixing board and several mics in a room all recording at once then each mic can have its own EQ. You can also group tracks together to share the same EQ as well. The monitoring of each track will reflect the EQ at the time of listening as well of course.

Email is clogged

I am not getting my emails, my wife sent me one this morning as a test, did not come in. internet is ok, just no email.
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It could be one of several things.  It could be a settings problem.  Maybe something was changed in mail's settings.  it could be that mail forgot the password to the account.  That can happen if the password file became damaged.  it could be that you have an unusually large incoming or outgoing email stuck in the download or upload path causing all the other email not to go through.

Password to MobileMe not responding.

Scotty,
Thanks again. AM doing my mail from Apple Mail. How do I delete entourage???
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Even though you’ve moved to Apple’s Mail program and away from Entourage, I don’t think it’s a good idea to delete Entourage quite yet. First, you want to make absolutely sure that you’re happy in Mail. The one thing you could do is go to Entourage’s preferences and turn off Sync Services. This will take one more step out of the syncing loop therefore reducing the chance of duplicates.

When you ARE ready to delete entourage you can do so by going into the documents folder, deleting the “microsoft user data folder”, and deleting the application from microsoft office folder in the applications folder. I suggest you just leave it however. You WILL want to select mail as your default email program. You can do so by going to mail’s preferences.
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10.6.7 broke the letterbox plugin for mail.app

Scott,

I cannot seem to get back to the remote screen that gives me access to the music on downstairs system. Was working fine until I hit one of the icons on the left above the playlists. That threw me into the remote screen that gave me no option to get back. Shutting down didn't work.  So I tried to go forward but only led to making me enter info for home sharing again. Now immobilized on that screen. Thoughts or visit?
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I’m quite sure what state you are currently in, but you were control your downstairs computer via OS X’s built in screen sharing function. We need to re establish that connection. I would first suggest restarting both computers. Next, you should see in a finder window, the name of the target computer along the left of the finder window. Select that icon and you should be re-presented with the option to screen share. You’ll have to enter the username and password of the target computer. I’m not sure I’m answering your problem however. The restart of both computers should clear each of whatever relationships that were going on between the two computers.

How do I delete an email account in Mail?

For some reason, every time I download photos to iPhoto, 2 of each are downloaded. Any idea why?
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You may be shooting pictures in HDR mode if you are using an iPhone. HDR stands for high dynamic range photos. The camera takes a couple pictures at different exposures then combines them to make a better picture.

Adding a picture from email to iPhoto

Scotty, I have just gotten the iphone and somehow have deleted all the contacts, with a few exceptions, out of my address book on the MAC.
Scott have the Lacie backup as you suggested the last time you were here. We just don't know how to retrieve the contact list
from the Lacie. Have you got a "How to" answer? Please let me know when you get a moment.
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If you were using Time Machine on an external backup drive prior to the loss of data, you can recover the address book. With address book open, go to the menu bar above and select to enter time machine.
Screen shot 2011-02-15 at 8.15.46 PM
Your computer will enter a sort of science fiction view and you’ll be presented with a line of mirror like images going into the background.

Next, you can scroll along the side bar in Time Machine to a point in time where your contacts reappear. Now select all contacts using command+A and choose the restore button in the bottom right corner of the time machine window. Your contacts should now reappear in your current version of Address Book.

Revealing an unknown sender's email address

Hey Scotty 
Hope you are well
I'm having problems login into my backend app on my website
 my software guys are sayin it's an issue with my macbook pro
 After login in once using 4 different browsers, I get an error message
 with blank screen.  I was told I may need to reset my I.P. Address
What's your suggestion??
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Well, that’s a little vague and I’m not sure exactly what the problem is but let’s go with their suggestion to reset your ip address. There are two IP addresses at play here. The first is the one given to you by your ISP. Time Warner, ATT, etc... You can find that by going to www.whatismyip.com. The only way to attempt to get a different IP address is to unplug your modem then re-power it. Depending on your ISP, you may get a new IP or your may get the same one. It really depends on the area activity as well as other things.

To reset your actual IP address given to you by your router...this is called your sub network IP address. Depending on the router’s settings, it may be giving out 192.168.x.x numbers or 10.0.1.x if it’s an Apple Router. You can:

go to system prefs/Network.
Select the Airport (if wireless) in the left hand column then select “Advanced”.
Now select TCP/IP
Make note of your IP address then choose to Renew DHCP lease.

It’s very likely you may get the exact same number. There are several ways to go here. You could set your sub network IP address manually or your could go to your router’s settings and address the problem there. There are many choices.

Mail is not showing the inbox. Is it stuck talking to the cloud?

HI Scotty,

For some reason, my contact in my address book are not updating with gmail.  I had this problem when you came out before - think you fixed it and for some reason, it is not working again.  Any tips I could try?  Know I have 341 records in gmail and 401 in i address.  this is making me crazy!!  thoughts?

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Contrary to popular belief. I don’t feel that gmail contacts sync with apple’s address book as well as many other people seem to think. First, it’s a good idea to be in Snow Leopard 10.6 with all updates run up to 10.6.5. Next, you’ll want to check your address book sync settings. Go to preferences for Address book and select accounts as seen below. Be sure that you have “synchronize with Google” checked. Next also be sure to check to make sure your password and email are correct by clicking on “Configure” to the right of the Google line. If you’ve changed your gmail password recently, the syncing could stop working.



Next also be sure to check to make sure your password and email are correct by clicking on “Configure” to the right of the Google line. If you’ve changed your gmail password recently, the syncing could stop working.
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