Answers...

to commonly asked questions.

wireless

My airport network is having problems.

The devices which you installed to boost my wi`fi i n the house have yellow lights on and service is weak downstairs from office.I un plugged the little black box but only two green lights reappeared.What must I do?
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A couple of things at play here. 1st, the yellow flashing is either being caused by the presence of an update available or it could mean there's a problem with the network setup. Since you're experiencing problems with the signal strength it seems likely that the later is the cause.
Open airport utility and see if you can run any updates (denoted by red circles). After any updates are run now take an inventory of the devices present on the network grid. Screen Shot 2017-01-16 at 11.57.37 PM
As in the example above, if you see one device showing a yellow triangle, then that device has somehow fallen off the network. Check the power to that device first. Secondly you may need to hold the reset button on the back for approximately 5 seconds until the yellow light flashes rapidly then use airport utility to re-add the device back on to the network. Airport Utility does a very good job of making that process very easy to do.

I just got a new router from my ISP and now my airports don't work.

We just switched to direct tv and also got fiber wire internet. We can get up to a gigabit of speed. The airport light is yellow and also the express are yellow.  Can you tell me how to get the airport on line? Or is this something that you need to come out for?
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It’s common for a new service provider to come into a home and disconnect the existing network.  If you are happy with the current coverage of the single ATT router they have given you then I would suggest not reconnecting the Airport devices.  However, if you feel your coverage is better with them, then you can reconnect them but it can be a little complicated.  This is due to the fact that having two routers on the same network can conflict in identical IP addresses being handed out by two routers at the same time.  In general, one would put one router into bridge mode and allow the other router to pass out numbers.  This is not always the best method but it can get a little complicated.  

I deal with this all the time.  I don’t like to try to force business for myself but in this case, you may want me to solve it for you.  It’s a little more involved than I can describe in an email.  With that said, I do suggest you first see if they simply unplugged the ethernet cable from the back of the Airport closest to the ATT router.  There should be an ethernet cable leaving the ATT router and going into the lower most input on the back of the Tower looking Airport extreme.  If it’s an older flat model, then the ethernet port for input would be the one closest to the power plug.  (The far left most as you look at the back of the flat router)

Re-Order your wireless networks

Hey- I'm trying to figure this out. My daughter is telling me that her iCloud account was disabled when they setup her new phone. Should I go to the apple store or get you back over here?
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You should be able to regain access to that iCloud account before you take steps to create a new one. I think your child’s iCloud account was based on an @icloud.com email address but that really doesn’t matter.

First try going to iforgot.apple.com and see if you can reset the password. First you’ll be asked for a birthdate. If I assisted you to set this up I most likely encouraged you (the parent) to use your own because your own child’s age doesn’t isn’t eligible. If you get the birthday right, next you’ll be asked a couple of security questions you’ve answered in the past. At that point you should have access to change the password to the original iCloud account.

If the account still shows as disabled and doesn’t allow you access, your next hope to regain control of that iCloud ID is to talk with apple support.

If you still can’t get back in to the account then it may be time to create another one. The Apple Store should be able to assist or of course I would be happy to as well. But as you know, one is free and one is not!

Where did my printer go?

Hey - the printer and network are working great.  Thank you!  

I do have one hopefully easy question.  The Mac Books frequently jump off the Net to find a new network (which usually is the Printer network) which causes the computer to go offline.  Can you tell me how to designate (or default) Net to be the primary on each of the computers?  
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Your computer has a list of wireless networks it’s joined in the past. The problem is that most likely the other (printer) network is higher in the list than the actual network you want to join. Here’s how to fix it.

On each computer Open system preferences (under the back apple in the top left corner of your screen)
Select “Network”
Select Wi-Fi in the left column, then click “advanced” in the lower right area.
Screen Shot 2014-02-03 at 6.19.29 PM
You’re now presented with a list of networks that computer has joined in it’s history.

Find the network you want to be the primary and drag it to the top of the list.
Delete the network your computer continually joins inadvertently.
Hit ok and you’re done.

Your computer will now join the highest network first. You may also want to delete the other troublesome network. Select it and his the minus button. That way your computer won’t join it in the future unless you manually select it from the airport icon in the menu bar at the top of your screen.

Ubee router not getting along with Extreme

Scotty—It is critical that I find a voice memo that I recorded on my phone but somehow disappeared.  It was in January 2012.  I tried looking today and got this screen.  I closed the window and then it said there were no memos.
Pasted Graphic
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I feel like the only way we may be able to retrieve those prior January voice memos would be to check to see if you have a prior iOS backup from that approximate time.  Those voice memos do not live in the cloud.  They are stored locally on your phone so they would be included in a backup.  I could take a dummy phone, restore from that time period (provided you backed up locally to a computer around that time period) and we may be able to retrieve them.  

If however, you were using iCloud to back up, then those may be gone.  When was the last time you remember seeing that voice memo?  January?

One SSID vs. multiple access point SSIDs

Scotty why do emails sent from our computer and this yyy@gmail.com address, show up as having come from zzz@gmail.com I can send from my phone with no problem, but computer says (in the "from" box) smtp.gmail.com:zzz1949? People often reply to that account rather than "ours"……….ms
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There are a couple things to consider here. First, make open mail preferences. Next, select icon labeled “composing”. Now check to be sure the “send new messages from:” tab is set to the choice you prefer. You can have it always send from the same address when creating new emails (although emails that are replies will go out as the original email address they were sent from unless you change it manually before sending). If you chose “account of selected mailbox” as your choice then you always need to be aware of which mailbox you are currently viewing in the left column of mail. If you have sleeked “inbox” and are viewing all of them, then any new outgoing email will be sent from the uppermost account of all your inboxes.

A second thing to consider is to check which outgoing server your email accounts are all using. To do this go to settings once again and select the blue icon labeled “accounts”. Now for each account check the “outgoing mail server. You don’t want to use an ATT server for a gmail account, or a gmail server for an iCloud account and so on.

Last thing to check is that the email address is actually correct in the “email address” field within the same window.

Hope this helps.
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update:
Thanks Scotty; very helpful info. I checked and rechecked and everything in the aforementioned boxes appears correct. When I go to send something from the “name”removed account, the first "from" box says nameremoved@gmail.com, but the box to the right of that one says"smtp.gmail.com:nameromoved. When I try the scroll down bar to change, it says the (correct, I think?) "smtp.gmail.com:zzz” is offline. Any help will be appreciated, but I realize you've already gone above and beyond.
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Try going to mail preferences again. Go to the accounts tab and select the problematic email account in the left column. Under “outgoing mail server (smtp) select “edit smtp server list”. Once at that window, find the click the plus sign. Enter the following:

Screen Shot 2013-06-04 at 2.47.10 PM

Next go to the advanced tab and enter the following:

Screen Shot 2013-06-04 at 2.48.19 PM

Hit ok then go back to the account tab. Now under “outgoing mail server” select the new gmail outgoing choice.

Be sure to check “Use only this server”. If that doesn’t fix it, just delete the entire account and re-add it.


Wireless card for Macbook Pro?

Scotty

I did get a new, black, Apple TV.  The installer went through and used the reset menu, so that all of my personal stuff is off of it.

Does this also get rid of any registration info, or will it still need to have my user ID and password entered?  In other words, will it be like it was when I got it from the store originally, and everything will have to be set from scratch?  

It is an amazing upgrade from the old model.
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If you are referring to your original white AppleTV then there are two resets I think. The one you want is the “Factory Restore”. That should remove all personal data and content.

iPhones not connecting to Linksys routers

Hi Scotty.
My husband wants an air card for his MacBook Pro - is there such a thing? If so, what would you recommend?
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I would recommend a MiFi from Verizon. It requires a monthly data plan around $60 per month.
It's a small credit card sized box you carry around in your bag that allows you to get online when wifi is not available. It will allow multiple devices to be used at once like iPads, laptops etc… It usually requires a yearly contract.

Airport blinking orange or yellow

Good morning Scotty,

Monday evening you assisted me in password protecting my daughter's (Brooke) wi-fi. Am not sure what happened but we flowed the steps but neither of us can get on our I phones. I am @ a coffee shop now using theirs. She has been able to get on her computer but keeps getting bumped off. I can not get on at all. What can be done to correct this? She will be contacting you by e-mail later when she is done with physical therepy. Any thoughts????
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you could try changing the security password format from WPA to WPA personal or you could change it to WEP.  That would be under wireless settings/wireless security settings like we talked about on Monday.  Although if you change to WEP, the password will need to be a specific number of characters unlike WPA that is fine as long as it's over 8.  WEP is also less secure that WPA.  It's possible the form of WPA it's currently set to doesn't work well.  i.e. WPA enterprise.  Overall, I am not a fan of linksys routers as they are 1. on my list of products I hate on my website.

Products I hate...and love.

Firmware update available on Airport is causing blinking light

Need some advise on an FTP site.  We're getting big enough and are handling CAD drawings to the extent that it makes sense to have an FTP site.  Looking for your insight as to whether or not to house the FTP site ourselves or look to an outside vendor and, if yes, who?  Please advise.
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If you had your own web site and space then it would be possible to just use the space you already rent on the internet for your web hosting, to also use for ftp file transfers.  However, if you don't have access to that or don't have your own site then you really then have two choices; paid ftp or free ftp.  

Free ftp sites are fine but usually have ads and don't really look all that professional when trying to push large files to a potential client.  

Conversely most ftp sites are more expensive than my tastes allow.  I pay approximately $50 per year with godaddy and have about 20 gigs of web space that I can ftp with if I want.  Paid ftp services will be between $10 to $30 per month.  A couple plans to check out...
Services and Pricing | Hosted~FTP~ FTP in the Cloud™
ShareFile - Pricing

and probably the most popular one:  
Online File Sharing, Send large files, Managed File Transfer, FTP Replacement, with No Email Attachments | YouSendIt


My router is failing? What other routers are out there besides Apple?

After I upgraded the software on my iphone4, some of the texts I sent are shown in blue and some are still green.  What is that about?
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The blue messages mean they’re being delivered via Apple’s new free texting service called iMessage. These count as data only and are not considered text messages with your carrier. Green messages are official text messages delivered by your carrier and fall under your text messaging plan.

Well, how do we covert them all to iMessage type texts?  What determines if they are green texts that cost us money or blue texts that are iMessage and do not cost us more?  Does it have to do with the carrier we use?  Like if I send a text to a person with an ATT iphone, will it always be a charged text(green) and if I sent texts to those with different carriers, are they blue and therefore I do not pay for them?
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iMessages can only be sent between Apple devices. Mac to iPhone. Mac to iPad, Mac to iPod Touch, iPhone to iPhone, iPhone to iPad, iPhone to iPod Touch, iPad to iPad, etc… If you are sending a text message to or from a phone without an Apple logo on it, then it’s going to fall under your carrier’s text messaging plan only. You can’t convert one type to another. With that said, nothing in life is free so while you can send an iMessage to another Apple product without counting against your text messaging plan, you are still counting against your data plan, UNLESS you are using wifi and not a cell tower, but even then someone is paying for wireless access. Hope this clears a little of the confusion.

What is my network name?

Is iCloud trying to replace itunes?
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No. iTunes is the central location for everything. iCloud is a set of syncing services that work independently of iTunes but iTunes is not going anywhere any time soon.

Home Wireless not covering area.

Hi Scotty - I hope that you are well.  Thomas is working on research for a homework project.  Pages just crashed and he's lost the unsaved portion of his work.  We've been looking on your website for answers to if/how he can retrieve the lost information.
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It depends on how long the project was on the computer. Time Machine could help to recover the document. You could navigate to the documents folder, assuming that’s where you’d last saved it, then enter time machine from the menu bar (icon like a clock) and try to recover the previously saved version. Lion now autosaves documents so in the future (with Lion installed) this can be avoided.

If he had not saved and he’s not running Lion and not running Time Machine, then the data could be lost.

Reseting the airport express

what is your experience with U-verse? Is it better/worse than RR?
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I have several clients who have Uverse and have been very happy with it. The only complaint I’ve heard from a small number of people is that the quality of video is inferior to RR. Internet speed is fine. I’ve found Uverse internet speed to be in the mid 20’s down often which is very very good. The only thing I would warn of is the Uverse wireless router ATT seems to be installing. It’s a much slower modem than the airport extreme which you may already have. They tend to replace a customer’s current router with their own crappier one. They can work together but a few settings must be adjusted.


How do I recover my wireless password?


I bought the express and got as far as joining my existing network but now I am not able to get online as my mac can't read the modem or routers.  So I am stuck. Boo. I really thought I could do this. Any suggestions?
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Remember you want to select to extend the network, not "join" it.  If you haven't resolved it yet, try holding down the reset button on the bottom as you plug in the device.  Use a pen to hold the button down first then plug it in to the wall.  Continue to hold the button down until you see the amber light blink at least 5 times then let go.  The light will go solid.  Now wait about 30 seconds until it goes from a solid amber to a blinking amber.  You should now be able to see your airport express in airport utility and can start over the process of extending your current network.

iTunes with Sonos to NAS

This is ridiculous I have synced my iphone and loaded everything except my playlist will not download what am I doing wrong??
I have googled the question but the answers are never clear!!
Thanks,
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Hopefully it’s something simple we’re overlooking. With the iPhone connected go to iTunes and select the iPhone in the left column. Next look across the top of iTunes and you should find the music pane. Select that and you’ll have the ability to choose either all music or specific playlists.
Screen Shot 2011-08-25 at 10.35.06 PM

Extending an Airport Network

Scotty
I have some how created two google email accounts with the exact same address...some incoming messages go to one and some go to the other, I think this happened when I had the password problem that you helped me with a few weeks ago. how do I fix this?
Thanks
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To delete one account from your mail application (the stamp), first open mail then go to preference in the menu bar (under “Mail”).
Screen Shot 2011-08-15 at 10.51.38 PM
Next, select the Accounts tab then select the account you want to delete. Finally, hit the minus button in the bottom left corner. Your second gmail account should disappear.
Screen Shot 2011-08-15 at 10.52.45 PM

Archiving your Time Capsule

Scott, my new airport/time capsule that we set up in guest house is blinking amber -- frankly i don't how long it has been that way because using my new macbook has been without issue or warning sign. The internet works fine. In fact, i should be sending this message through it. Perhaps amber means it is not backing up...?What steps do you recommend? I am not getting any warning signs...?
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When you see the “amber light” on the time capsule or airport extreme, it’s obviously trying to tell you something. Sometimes it’s as simple as needing to be updated. There are other errors that I commonly dismiss. Here’s what you need to do to find out what it’s trying to say...

Open airport utility and double click on the icon to the left that represents your time capsule or airport extreme. Now click on the amber light and it will state the error. It’s possible that you’ll see a list of a few “errors” that have been allowed.
Screen shot 2011-06-03 at 10.34.49 PM
Among those I sometimes allow are Double NAT, default password, unsecure network (under certain conditions). There are more serious errors that need to be addressed. Ethernet unplugged means it’s not getting a connection from the router for instance.

ATT Uverse wireless router is crappy

Hey Scotty,

Hope all is well!  I am in need of either a netbook or a tablet...however..it has to be PC based :((  Do you have any suggestions??

Thanks,
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My first suggestion would be to run as fast as you can away from them! My second suggestion would be to consider using a mac laptop and use bootcamp. Therefore you have all the benefit of good hardware and you can boot to either the mac or pc by holding down the option key at startup. You could also use virtualization software like vmware but that may not fit your needs.

The netbooks out there are all just crap in my opinion. I don’t have any experience in what is a good choice. Luckily they’re pretty cheap so you won’t have to invest much.

Extending a wireless network in the home

The last time you were here I was having problems with my printers – one hardwired and one wireless.  They are on with the machine saying they are fine, but when I try to print, they say they are offline.  I have tried the normal turn them off and turn them back on, but can’t get them to work.  There has to be something easier but I can’t seem to find a way to navigate.
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I would suggest deleting then re-adding them. Here’s how:
Reset the printer system | printers | Sells Consulting
Resetting the print system may be the best bet. Sometimes the conversation between your computer and printers, gets put on hold for various reasons. Also, be sure you are on the correct wireless network. I know that sounds silly but if anyone in the neighborhood has an unsecured network, your computer may have accidentally joined it at some point and you wouldn’t be able to see your printers.

Checking the speed of your network

Hi Scotty,
I am having trouble making cds.  I can get it to burn 1/2 way on a 1.2 hour cd.  Or I can get 2 songs or 8 
but never the whole hour.  And I am only trying to burn one hour of songs.  This is so frustrating.

Also, I have just inherited the office of treasurer for a non-profit called No Regrets.  But I do not know 
how to do book keeping.  What software do I need and how do I get started?  THANKS SO MUCH!
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So there are several things that could be causing the non burning issue. Have you tried rearranging the order of the songs? If you move the order around then if the cause is a particular song, the burn may stop at a different time. If it’s an emergency you could also try converting the song format from mp3 to aiff for instance. This can be done in itunes under Advanced in the Menu bar.

You may also try different media. Some DVD+R’s may not work as well as a DVD-R or one manufacturer of CD may be less capable over another brand.

As for the book keeping. The best place to start is
Quickbooks. It’s not cheap but it’s the default application for anyone who runs a business. You may look into Quickbooks online instead of purchasing the entire program. That seems to be the possible trend going forward.

Deleting past networks from your mac.

The Quicken tutorial videos do not work on my home edition of the online tutorial videos. I get a screen that pops up where the video should be, but it is blank. Do you have any suggestions.
Thanks,
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It’s possible that these tutorial videos require the flash plugin. I would suggest updating to the latest version of Flash for Windows or Mac depending on what Operating system you’re in. Get the latest version here.

If you’re using a mac, while you’re at it, you may want to install Telestream’s wmv codec for quicktime called Flip4Mac. It may also solve the issue. Get it free here.

HP Printer not showing in bonjour

Scotty,
 
Two questions, please.
What is the operating system on the Mac?
And, I have finished entering the address list and would appreciate printing instructions so that I can proofread and correct it.
Thank you.

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1.  The operating system you are currently on can be located by going under the black apple in the top left hand corner of the screen and choosing “About this Mac”. 
Screen shot 2011-01-17 at 6.22.50 PM
You are most likely on 10.6.5 or something very close to that.

2. To print all the addresses in your address book you can choose print under “File” in the menu bar. Next you’ll choose “list” under Style. Finally you’ll want to select the items you want to include in the print out. Check all that you want to see. On the left hand column you’ll see a preview of what your print out will look like.
Screen shot 2011-01-17 at 6.24.42 PM

Downgrading the firmware for airport devices

So I’m doing my annual shopping for shoes. Yes, once a year. One pair. I grew up wearing my brothers hand-me-downs so new shoes to me consisted of getting his old ones and a roll of duct tape. Anyway, as I shop for shoes on Zappos I find myself watching those great videos they make on every shoe. Yes, the make a 1 minute video on every single shoe they sell. And those guys sell it. Then I start to ask myself, why am I spending 30 minutes on a shoe website? Because it’s great. I love Zappos.com. These guys have their act together when it comes to online retail. Everything about this company screams customer service. They have a 1 year return policy, virtually any shoe you could imagine, and lots and lots of sales. You get a real sense that the employees don’t take themselves to seriously and that’s a good thing. Tony Hsieh, the CEO, is a very interesting story as well. Every business in America has something to learn from this guy.

Zappos is a wonderful place to buy shoes online. Period.

My new shoes...
3832-326824-d

Update: I told you so. I checked my email today (after I wrote the above) and this is what they sent...

Please note that this is being done at no additional cost to you. It's our way of saying thanks for being our customer.”

“Although you originally ordered Standard Shipping, we're upgrading the shipping time frame for your order. It will ship out today, so you'll get it even faster than we originally promised! It's kind of like we waved our magic wand!

Airport Extreme dead?

The buttons on the side of my cinema display have stopped working. It’s connected to my MacBook Pro. How can I reactivate them?

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I think I may have found your answer.  I don't have a cinema display so I can't test it but if this works, it is ridiculous that they would implement this feature this way.

LCD Displays: How to Disable Touch Switch

Express not extending the network

Scotty
Do you happen to know if you can gps a Druid phone?Son cannot find his phone.

Sent from my iPhone

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Hard to say.  Different phones have different features.  That would have to be built into the hardware.  Then enabled through software. Here are a few links that may help.

Locate My Droid
Where's My Droid Helps Locate Your Android Phone Near and Far

In most cases you would have to enabled the feature via a software app first.

Airports come in different versions, and that's not all that great

October 14, 2010 Apple updated their mobileme calendar interface at me.com. It's been in beta for several months and I have had many complaints regarding bugs throughout. I would suggest leaving it alone for a while. Just because it's out of beta doesn't mean it's stable. Apple's implementation is very confusing. Once you've chosen the new format at me.com in your calendar, your iCal's calendars disappear. Oh Great! Syncing should once again return after an iCal restart as suggested by Apple in an email automatically sent out later but mileage varies. This is because the new syncing system is based on a method called CalDAV and your iCal database has to be rebuilt to reflect the online calendar. If the calendar remain absent then the next step is to go to iCal’s preferences and select to add an account by hitting the “plus” button then enter your mobileme info. Your calendars should return. Overall however, I’d stay away for a while.

If you feel like you just have to see what is so great about the new ical online and you just can’t stand it, you better back up first. You've been warned.

User has large home with main basestation in the far corner room of the home

Quick question. I dropped my 15" MacBook pro and cracked left hand side of screen. Took to apple store they just quoted me $1240- to repair yesterday.  I can buy a new 13" MacBook pro for that much.  

Guy at apple store said it may be worth my while to find an apple certified repair center (not using apple) and try to get a component repair rather than a unit repair which is what I think the apple store guy told me.

Do you know of any reputable apple certified repair centers?  Thanks

__________

My son broke his laptop.  A microphone fell on it and broke the screen.
Is there any help?

__________

I do get this question quite a bit. While I can do the repair on the lcd screen, due to the time involved in the repair and the cost of parts, I prefer to refer clients out to other companies that specialize in that service. TechRestore - MacBook Pro Unibody Free Repair Diagnosis | LCD and Glass Screen Repair | Hard Drive and SuperDrive Repair is a reputable company and will send you a box overnight if you wish. The cost should come in less than what apple quoted.

In a related issue, liquid spills are also very common. Micro Replay has contacted me but I’ve yet to have anyone to use them. I would be interested in feedback for their services as well. Apple : MicroReplay

Airport express (almost) never fails

A couple of questions (similar topic):

I purchased a new iMac to replace my old Power PC G5 (non-Intel based).  The new PhotoShop and Lightroom upgrades only work on Intel based machines.  Anyway, what are the pros/cons of migrating my old machine to the new on the initial startup of the iMac?  I have done this in the past but wanted to get some input from you first.  Any suggestions on what I can do with the G5 (Dual 2.5 GHz, 6 GB DDR Ram, 1 TB Harddrive)

At work I have an iMac (about a ear old), I purchased a new Mac Book Pro and want to migrate my work iMac to the laptop - same question as above (pros/cons)?  I have VM Ware running Windows XP Pro on my wok iMac and want to do the same with the laptop.

Thanks in advance.

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Normally the migration assistant built into the mac is wonderful however, in your case I would not recommend using it. You’ll really want to install the intel versions of those apps. Your goal will be to allow no PowerPC based processes running. You can always run the migration assistant to move documents and other files but avoid applications transferred.

I’ve moved VMware over to another computer via migration assistant and had no problems. You should be ok. Intel to intel is fine. Just don’t do it with the G5. As far as what to do with it...you could donate it to a needy family. Habitat for Humanity, Salvation Army, or Goodwill would be good choices.

Slow internet and SSL on the iPhone

How do you take someone off your favorite list from your phone and keep them in contacts.
Looked on apple and can not find answer

Thanks

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Removing a contact from your favorites list should not remove them from your contacts list. You can select edit on the favorites screen and then select the minus button. Your contacts list should not be affected.

Do I need to change my router to work with my PC?

Someway I lost my deleted file folder on the left side of the screen. Suggestions

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It's possible you may have toggled the small triangle on your mobileme email account on the left hand side.  Try clicking on the small triangle to reveal the contents of your mobileme email account.  

Multiple backups with one drive in Time Machine

MobileMe Syncing seems to have been down a bit over the weekend. Many clients have reported syncing issues. Apple states they were running maintenance on the sync servers and all services have been restored but I don’t think that’s the case.

Apple - Support - MobileMe - System Status Recent History

Don’t trust this:
Apple - Support - MobileMe System Status

My advice, wait a few hours and maybe we’ll all be back online. In the meantime, manually force the sync from the menu bar icon.

Windows wireless woes....again

Scotty
How do I add a brand new address to the address book?
I am not talking about an address I copy from an incoming email, rather one I have to type in.
Thanks

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To add a new address into your address book from scratch, go to address book and find the plus sign in the lower area of the window. Click that button and you’ll be presented with an area where you can manually enter contact information.

I want to make my network better

Scotty,

My Windows XP laptop keeps falling off the wireless network at home but the Macs are fine.

_________________

Ok. Here's what the deal seems to be. It's very typical of windows to do what's happening on your laptop. This is not the networks fault at all here here's what's going on:

Dell made the hardware, Microsoft made the software, and intel made the wireless hardware on your computer. Currently there are two pieces of software trying to control the one piece of hardware (the wireless card). Generally Windows does the best job at controlling the hardware and the third party (in this case, Intel) does a terrible job.

This is true for your Dell computer. The intel wireless software doesn't seem sophisticated enough to handle joining a modern network with WPA encryption but Windows does just fine. Microsoft built in support for WPA encryption after service pack 1. You are on service pack 3 so well within the required updates. When telling windows to control the card, your computer gets connects to the network just fine. However, if you use the intel software (crap) then the machine doesn't get on.

You want your network encrypted with WPA since WEP (the alternative) can be hacked in about 10 minutes. WPA is much stronger and is the modern way to go.

So, if it were my computer, I would just always use Windows to control the wireless card. You can tell Windows to do this by going to Wireless Network Connection, then select "change advanced settings" then under the "wireless networks" tab, select "allow windows to configure my wireless network settings".

Here's the catch. Sometimes the intel software will challenge Windows and regain control of the hardware. It's crazy I know. If this happens you'll know it because the icons in the lower menu bar of your Windows computer will show you by alerting you.

Basically it boils down to this: You have two pieces of software trying to control one piece of hardware. Windows needs to be in charge but the Intel software won't let it do it's job. I would suggest uninstalling the Intel ProSet software and just relying on Windows. Unless you need the ProSet software for some company related connection like VPN or something like that.

Recovering a lost password...

Hey Scotty,
 
Strange with the condo computer last night.  We had a heck of a time printing as child finally figured out that the printer name was changes from “Condo Printer” to “HP Laserjet Series 1” (or something like that).  Any ideas how/why that would happen?
 
Then, child’s homework was a nightmare as the word document somehow ended up read only, …. Her USB wouldn’t eject properly, etc.
 
So, I thought I would shut it down and can’t do that either.  No icons on the screen now – just a picture.
 
Can you let me know how I can reset it?

_______

With the printer,  If it was connected to your wireless router then any changes we made to the router would have effected the printer's name.  Just deleting the printer and re adding it in your printer system preferences should work.  

As for the "read only" USB ejecting issues, those have nothing to do with the network.  Sometimes the permissions of a file can change depending on their location on the hard drive.  Permissions are sort of a dark art and can change at random.  Sounds like the computer had a problem and force shutting down may be the best way to solve it.  Hold down the power button until the computer turns off then restart.  It should resume normal behavior if there's no larger issue at work.  

Extreme Router improves download speed

Hi scotty, Somehow I have lost the bar across the top of a new message I am wanting to send that has -  Send - Reply - attach - address etc. If I am replying to a message that is opened I get the bar but do not get it when I am just wanting to send an e-mail.

Sure would appreciate your instructions on how to get the Send bar every time I click on "new Message."

Thanks much and I really like my IMac.  


_______

This is a very common problem. For some reason Apple decided to place a button in the top right hand corner of their mail program that, when clicked, it makes all the important buttons disappear. There are a couple of ways to get those buttons back.

1. Under “view” in the menu bar at the top of the screen when in Mail, select to “show toolbar”.
2. You could also just click the same button that made it go away. Shown below:

Extending your Airport wireless network using an express

Hi... can i use the time machine that you set up for old macbook for new imac?  Do i just plug it in and will back up this computer without erasing other backups from old computer?

_______


Yes, you can use the same drive to back up multiple macs using Time Machine. As long as there's enough free space on the external hard drive to copy all the other mac's data over you should be fine. Just go to system preferences/Time Machine and select that disk as the backup. It may ask you automatically if you'd like to use that disk as your Time Machine disk if you don't already have Time Machine setup.

Hope that helps.

Computer falls off wireless network in the kitchen

Thanks again for helping me clean up my Macbook Pro. It has been running much better!

My question is...

I have to send my computer to Apple to replace my screen because it has some crazy line it it, and I can borrow my girlfriends macbook for the seven to ten day period my computer will be gone. What I was wondering is, since I am backed up on my time capsule, is it possible to back her macbook up on my time capsule as well, and load all the files from my computer on to hers so that it operates just like mine does now, and then when I am done with hers and have my computer back, I can then take her files off the time capsule and put her computer back to the way it was before I put all my stuff on it.

Does that make sense? Thoughts? Is it possible?

let me know! Thanks!

_______


Wow. Yes it's possible but it makes me a little nervous. I think I would invest in another hard drive to make sure all the data is in at least two places with all this moving around. It makes sense what you're proposing but it does have risks. If the time capsule drive dies then you've lost one of your sets of data.

I would consider buyig another external firewire drive, cloning that drive (not using time machine) via something like superduper or carbon copy cloner then booting from that drive via firewire. You'd be teathered to that hard drive which would essentially render the laptop a desktop but it would get you through this and you'd end up with another drive. And you can't have too many of those.

Just remember, if your data is not on at least two hard drives all the time, consider it gone. So if you clone that drive to a new drive then only have that one drive with your data you could also risk losing it unless you also have your data backed up via time machine. And you probably do come to think of it.

Using your iMac to create another wireless network

Thanks again for coming over Scotty.  Hate to bother you, but the new MacBook is not printing.  The printing que says the printer is offline.  The other computers print correctly.



____

hmmmm... We had just done a test print. So if all other computers are printing successfully to the printer, then the easiest thing to try first, would be to delete the printer and re add the printer.

1. Go to system prefs, then print and fax.
2. select the printer in the left hand column and hit the minus button.
3. Now click the plus button to re add the printer.

The printer should auto detect the driver (assuming the Snow Leopard computer is the one with the printing problem). See if that helps first.

Here are a couple other answers I've provided concerning Snow Leopard print issues:
Printer keeps falling offline | printers | Sells Consulting
Reseting the print system and printer recommendations | printers | Sells Consulting

Airport channel on wireless

Happy Holidays.

I have a growing list for next year but for now, I am only able to connect wirelessly to my iMac. I can't get an ethernet connection.

I've unplugged everything(routers,cable,etc.) to no avail.
I get the message "Safari cant open...computer isn't connected to the internet"

I took a screen shot in system preferences (attached).  Any suggestions??

Thanks.



_____

It looks like your ethernet cable going into your mac is not providing a signal from your router. Several things could be at fault.

1. ethernet cable is not hot...not plugged into the router.
2. router has failed and is not distributing an IP address
3. Router may be set to bridge mode and is not handing out IP addresses

Usually, the most likely thing is what is wrong. Most likely the ethernet connection is not completed all the way to the router.

The number you see 1.69.254.xx.xx means that the computer has not been given an IP address from the router and has just made its own IP address up. In other words, the problem is at the router, not the computer.

Airport Express security warnings


We have worked before in that you installed a 500GB hard drive in my MacBook Pro.  I am now being warned by the computer that my battery needs service.  Can you please contact me about when you might be able to look at what is wrong with the battery?

If the battery needs to be replaced, can you do it and can you give me an estimate of how this would cost?

____
Your battery may be dead/dying.  Applecare only covers the battery for one year from purchase date and generally there is no way to recover a bad battery other that replacing it.  There is always the outside chance that it could be a software issue but usually it's just the battery has served it's time and is on its way out.  


The battery can easily be removed by anyone.  You should have access to it on the back of your computer.  Depending on exact model and size, you can still buy that battery from Apple but it will cost a bit more.  You may want to check out www.batterysales.com.  Their prices are usually a bit better.   eBay is also a great way to go as long as you're buying a new battery.  Don't buy a used battery on eBay.

Time Warner Wireless???

Hi Scotty,
I spent a week working on updating, cleaning and importing photos in iPhoto. Now I have events with titles but no photos. Husband gives up. Have you seen this before?  I am thinking about having you come by to talk us through it.

_____

While I've not seen the exact issue you are refering to, I have seen iPhoto do some strange things. It all comes down to the relationship between thumbnails, orginals and modified pictures. And iPhoto can loose its relationship between these three. There may be a way for you to recover all this information however. If you hold down the command + option buttons at iPhoto start up you'll see this dialogue box.


You may want to check the first three then go get a cup of coffee. iPhoto may be able to heal itself if what I think has happened, has happened.
Hope this helps.

Multiple Locations in Network settings

Scotty,

I went into Time Machine to recover an email sent last November. I can see the two messages I want to recover, but the bar along the bottom has disappeared completely. I was able to take a screen shot, but I can't print the messages. Command/tab doesn't bring up any open applications and I'm not sure how to exit. Please help!  


_______


I'm sure you're out by now, but within time machine you should be able to hit the red button in the top lefthand part of the screen.  You should also be able to see the "cancel" button on the bottom bar.  Odd that it's not there.  Hitting the escape key will also exit time machine.  


Deleting Aiport history

had a question... i need to back up my hard drive, especially since i'm loading on all kinds of new music.  what kind of hard drive should i buy?  it's mostly for the music i have.  my computer is a dell inspiron 6000 (you know, the one with the batteries that can catch on fire.)
_______

Personally, I'm a big fan of the Lacie hard drives.  They're a little more expensive but do a great job.  Next in line are the seagates.  You can find them at Best Buy.  I would avoid the MyBooks by Western Digital.  They're inexpensive but problems abound from my experience.  

Linksys, Linksys, Linksys

Scotty,
    I'm having trouble with the following. Please help!!!!!!!
          1. How do I transfer my songs in order from the computer to the ipod?
          2. When I try to disconnect, my screen on the computer tells me that I can't because a program is in use.

   Also, you said that you had a handout for us but we were unable to pick it up after the first session. Could you please mail it to me. I would appreciate any help that I could get. Thanks.  


_________________
Hi

 I've included it as an attachment in this email.  

To respond to your questions:  If you have any software that scans a drive, it could have hold of your ipod's content therefore you're getting this warning.  Not sure if you are mac or PC, but I'll assume PC.  It's common for windows to scan through any device attached.  I would suggest quitting any program that may be running besides iTunes.  There could also be virus protection installed that may be scanning the ipod and therefore you may see that message as well as a result.  (again, on a mac this is not an issue)

To address question 1.  Do you mean to say that they are not in order once you get them to the ipod?  They should show in the order you placed them in your playlist.  

In the future, if you'd like to email me, it would be faster if you send it to my personal email  sells@mac.com.  I don't check my cms mail as often as I should.


CMS handout August 18, 2009

Linksys routers still suck

How can I determine if my Mac can be upgraded to Leopard? It is a Intel Dual Core 2 late 2006 model with 1Gig ram and a 2.16 processor. Also will my CD/DVD reader burner work with the new imovie and other software? It is not what came in it, they had to replace it and did so with the one listed below - I pasted the info from the profiler. I tried to look it up online but am not sure I got the right one as it said it was a dual core unit. Any help you can give me is appreciated.

________
PIONEER DVD-RW  DVR-K06:


  Model: PIONEER DVD-RW  DVR-K06
  Revision: Q609
  Detachable Drive: No
  Protocol: ATAPI
  Unit Number: 0
  Socket Type: Internal
  Low Power Polling: Yes

________


Only PPC based macs will not be able to handle the move to Snow Leopard. That means G5s and G4s are obsolete. Any intel based mac with enough ram should be fine. (1 gig now required)

Here are the details:

Apple - Mac OS X Snow Leopard - Technical specifications

AppleTV taking a while to sync and wireless printer

Hi, Scotty-

Perhaps you have a quick answer as to why I can get streaming audio on my macbook and desktop Gateway with no problem but on both computers the video stops and pauses long pauses on any site I go to, even one I've bought the teaching sessions for and now cannot access them. I've unplugged the router and Linksys and rebooted everything.....going on for a long time. I have cable RR. What do you suggest?

Hope your business is going well.

Thanks,

_______

You said the magic word. “linksys”. Linksys routers are very unreliable. See my very first post in the answers section here.
linksys sucks | networking | Sells Consulting

That being said, there could be other forces at work here. The next thing to check is the speed of your network. A slow internet connection could lead to studdering video. Use time warner’s own speed test. Generally speaking you’ll want to see around 4 megabits download and between 250-300kbps upload. 4 megabits is 4000kbps. Here’s the link to test your connection speed. http://speedtest.twcnc.com/

If your speed seems good, then you may want to next go back to the router. Linksys could be the problem. it may be time to get a new one. You could also directly connect to the router via ethernet and if you still have the issues, then it’s not the wireless portion of the router.

Adding an HP wireless printer

Scotty,

I have a very specific question that you may be able to answer. We need to record our Praise and Worship portion of our service, but only have a left and right input for 18 different channels. I have the ability to modify the input levels of each channel, which seems to be working. My question is this, would Logic Express or Pro make this easier than Live? Or is there another way to accomplish what I am trying to achieve? I will investigate gaining access to the Yamaha DM2000 board, to see if I can have it on my Mac screen, and modify from the Mac, versus having to be in front of the board.


_______

Logic Pro should be able to control the DM2000.
Logic Pro 9 Control Surfaces Support: Setting Up Your Yamaha DM2000

Apple has made Logic 9 help available online as a replacement to their paper manuals. Here’s a list of all instances of the DM200 mentioned.
Help Library Search

I’m not sure if Logic Express supports the DM2000 but I’ve seen evidence online to suggest it does. Just not from Apple.

Does the Airport Extreme replace the need for a modem?

Scotty
I dont' know what happened, but I am going crazy!  I no longer see an arrow pointing to the left, so I can go back to the previous webpage.  Do you know how I get it back?  There is only the + sign there to bookmark.
Thanks

_______


All you should have to do is customize your toolbar.

1. Go to the View menu in Safari then select “customize toolbar”.
2. Next drag the arrows back into the safari bar above and you’re done.


Replacing a Time Warner router


My youngest is going to college starting next month. She wants a Mac
laptop. Other than size and cost is there a difference between the13 &
15 inch models. Anything she needs beyond the basics? Can you Sync her
ipod desktop and laptop for her?
Thanks

_______

I don't see her needing anything beyond the standard macbook.  And yes, we can move her music over to the new computer and sync her ipod to the new laptop as well.  

which dell wireless card?

Hey Scotty, Where were the plist that we deleted to make vectorworks run faster? I cannot remember where they were. Thanks.

-----

While I can’t recall exactly, most likely the plist files will be inside the ~/users/library/preferences/vectorworks.plist

The plist file may be listed as vectorworks or as vectorworks parent company name.

Connecting to wireless networks

Did you get the message regarding movies...did not download but I was charged.said I was not authorized for those movies...songs did download.

_____

There should be a simple explanation.  Songs went to the ipod but movies did not completely download?  If the movies did not completely download I would call applecare and have them walk you through how to reinitiate download from iTunes.  If the movies did download but did not move over to your ipod then you'll want to look at your ipod sync settings by clicking on the ipod icon in itunes and selecting the movies tab.  Be sure that the appropriate field is selected then re-sync your ipod using the button in the bottom right hand corner.  

Airport Expresses don't show in Airpot Utility

Hi Scotty,
My gmail is acting up.  The icon on the desktop says 3 messages, when I click it, nothing happens.  I go to Mail at the top of the screen and "quit mail" is gray.  I went to Help and it said to go to Finder,  Library Folder, File, Get Info.  I got Library  Folder and there is no File, etc.  I can get gmail via google.com.  just not directly.
Any ideas?  Please send to this email - nothing at all comes up on gmail, including RSS.
Thanks,


______

Sometimes the mail application, while trying to communicate with an email server, will loose it’s connection to that server. Mail will hang there trying to talk to a server that’s not there and quitting is not even an option. I would suggest trying to force quit Mail. Use command+option+esc keys. Then select mail and force quit.

setting up airport express

Scotty, I played a dvd instructional video on my mac successfully and took it out of the Mac. Then I wanted to replay it and put it back into the side of the mac and the screen says "supported disk not available."  Now I cannot even get it back out of the mac.  What do you think is going on?

_____

Try booting the computer while holding down the mouse button. This should force eject of the CD.

Airport extreme not pulling an IP address from RR modem.

Hi Scotty - my son is turning 12 on Friday and we are going to give him a iTouch.  We'll plan to have the internet access disabled. What other appropriate parental controls do you recommend?

____
In the general settings, you’ll see a “restrictions” tab. The parental controls are very good and expected to become even better with the release of 3.0

You have the ability to turn off access to explicit content on iTunes, Safari, Youtube, itunes store in general, ability to install apps and the camera.

Each of these can be addressed individually but to go as quickly as possible, it would be nice to have filtering within Safari instead of the entire choice to either allow or not allow access to the net. Explicit content is a no brainer. Yes all the way on that one. The iTunes store I would say yes, IF you have an account set up with your child that you either supply money to via gift cards or automatic withdraw. You have to give them a limit. Otherwise, you’ll end up with a bill for $300 and 6 versions of High School Musical on your computer. Youtube, again, should have filtering but for now I say no access. With installing apps, you’ll want to talk to your child about what goes on the device. And you’ll want to monitor what’s going on. Even free applications produce a receipt from Apple so you’ll know that way as well but nothing can take the place of saying “give me your ipod”. There are some very rude apps like “your mama’s so fat...” and a million fart apps etc... But if you limit their game time on consoles you’ll need to limit their game time on the phone/touch as well. Be careful here. They will stay up all night playing pac man on the touch if you’re not careful. The last concern is the camera. This is where being a parent begins to get pretty rough. It’s fashionable now for kids to take inappropriate pictures of themselves and send them along to one another and the iPhone is the perfect tool for that behavior.

Ultimately you have to be even more involved with your child with these new pieces of technology. It’s a tough world these days.

Airport Card not showing up

The hard drive on my mac is shot and I need to try to recover my data. Edwina thought you might could help with this. If so how do I schedule an apointment with you?  Thanks.

_______

Thanks for contacting me.  I would be happy to attempt to get the data off the drive although data recovery can be very difficult.  I will try with the normal tools that I have but if the hard drive has failed to the point of not wanting to cooperate at all then you may be out of luck unless you'd like to use a dedicated data recovery service.  Drive Savers is the most well known. They sometimes charge several hundred to one thousand dollars for their services.  Let's hope that we can transfer the data without having to go that route first however.  

You can schedule a session or pickup straight from my website at www.sellsconsulting.com.  



I'll look forward to seeing you.

airport status

Thanks for your help yesterday.  I downloaded idupe but cannot figure out how to run it on my photos.  It seems to just do music tracks.  

_____

My Apologies.

I refered to iDupe which is the iTunes duplicate remover.  I was mistaken.  I should have said:  Duplicate Annihilator.
available at:
Brattoo Propaganda Software - Products

airport blinking for firmware update

Hello Scotty.  (I contacted you a while ago about memory expansion).  I have an issue with my current graphics card.  I am trying to install iLife '09 and there is a pop-up that states the following:  

iMovie ’09 requires a Mac computer with a graphics card that is compatible with Core Image. These include all systems with an Intel processor, or Power Mac G5 (dual 2.0GHz or faster) or an iMac G5 (1.9GHz or faster). See
www.apple.com/ilife/systemrequirements.html for requirements.  Installation of the other iLife ’09 applications will proceed.

As of now, I have a PowerBook G4 and here is the Graphics Info:

ATI Mobility Radeon 9700:

  Chipset Model: ATY,RV360M11
  Type: Display
  Bus: AGP
  VRAM (Total): 64 MB
  Vendor: ATI (0x1002)
  Device ID: 0x4e50
  Revision ID: 0x0000
  ROM Revision: 113-xxxxx-145
  Displays:
Color LCD:
  Resolution: 1280 x 854
  Depth: 32-bit Color
  Core Image: Hardware Accelerated
  Main Display: Yes
  Mirror: Off
  Online: Yes
  Quartz Extreme: Supported
  Built-In: Yes
Display Connector:
  Status: No display connected


I called Apple and they told me there wasn't anything I could do.  I wanted to double check with you and see if that is true.  Is there someone out there (maybe even you) that can go inside my laptop and install a better graphics card?  If so, what is the cost, procedure...etc.  I will be forever grateful.  The entire reason that I bought iLife was because of iMovie, sigh (since my laptop can't exactly handle Final Cut Pro, lol).

Thank you,

Well I guess I'm the bearer of the bad news. Apple is correct. Due to the video requirements, the new iMovie 09 will not run on your computer. The graphics processor power needed far exceeds the capability of that machine. Secondly, there is no upgrade path for graphics cards on powerbooks or any apple laptop for that matter. The graphics card is embedded into the logic board and there's no way to switch that out. Now, on the bright side, the previous version of iMovie is still a strong application. I wish they had not abandoned it completely. I'm not the biggest fan of the new iMovie. I just completed a few projects in it on a brand new macbook pro and found it sluggish.

Radio Shack Router?

I was wondering, could you remind me how it is that I can see the other computer screens using the parent controls.  I forgot how to do that.

To see other computers via Leopard’s screen sharing feature you’ll first need to enable screen sharing in the system preference “sharing” pane. This needs to be done on the computer you want to view.



Next you’ll need to go to a finder window of your own computer and locate the “shared” area then click on “screen sharing”


Also, the backup from the imac is working beautifully.  However, I never did get the laptop set up to back up.  I know it is simple and you showed me how but I have forgotten how to get that going.  I know the first back-up will take a long time and I just never seemed to want to give up my laptop for that long of a time.  I better get it backed up thought - especially as we have a cat now and she walks on the keyboard.  Who knows what she will do to it.

To start up Time Machine, go to your system preferences and select the time machine pane. Next, choose the backup disk. From there, time machine should start the first backup within 2 minutes.

recovering a wirless password

Scotty,

I hope you are doing well.
My 13 year old son wishes to play xbox live and connect to our imac that you helped us to set up.  I bought him a wireless adapter for his xbox.  He is not able to connect to the imac.  Do I have a password somewhere or do you know what I need to do to help him get this to work?


Not exactly sure what your intensions are in connecting your iMac to your xbox. So I’ll assume you are looking to have the xbox connect wirelessly to the wireless network that already exists in your home then you’d need the wireless password. If you’ve forgotten the wireless password then that password can be found in your iMac’s keychain. Here’s how:

Spotlight search for keychain access, then look under the passwords section. Your network’s name should show up and may be refered to as “airport”. If you double click on that file, you’ll want to check the box that says “show password”. You’ll then be prompted for the iMac’s password. However, after entering that, you’ll be able to see the wireless password.

This image is a theme.plist hack