to commonly asked questions.


SEOs...legit or snake oil?

The screen on my Mac laptop broke last night. Looks like someone tried to pick it up by pinching the screen and back.  Is that fixable or am I in the market for a new computer? 

While anything is fixable, the display is the most expensive part of the computer. If you take in to consideration the age of the computer, it's possible your best option is to not repair due to the cost.  The data is most likely completely fine and safe on the hard drive but I’m sure you were backing up anyway. Right?!!! You could always just plug a second monitor up to it and convert it to a “desktop” computer with the monitor from that point forward if you’re not yet ready to purchase a new machine.

Google Docs to the rescue

Hi again,
I was able to transfer all the info from my external hard drive, but now I keep getting the following message. What does this mean and how do I fix? Thanks Scotty!!

Screen shot 2011-08-15 at 9.16.09 PM

I’m a believer that about once a year it’s not a bad idea to erase and reformat your time machine drive so this would be a good opportunity to do so. I can help you on Monday’s during Town Hall of course or you can schedule me but if you want to be brave then you can open disk utility, select the Time Machine backup drive and select erase. This will bring the ™ backup back to 0 days. HOWEVER, if you have other data stored on the external drive beside time machine data, (which I don’t recommend) then do not erase the drive.

It’s also possible that you’ve outgrown your external drive. You always want your external (target disk) to be larger then your internal (source disk). But it’s more likely that the external drive is just full of data and needs to start over.

Using iCal with Google Calendar

just a heads up re: the message we are getting that time machine won't back up; it goes like this:

"This backup is too large for the backup disk. The backup requires 254.10GB but only 213.55 GB are available.

Time Machine needs work space on the backup disk, in addition to the space required to store backups. Open Time Machine preferences to select a larger backup disck or make the backup smaller by excluding files."

As I said before, I think it's not a bad idea to completely erase the time capsule drive and reformat it once every couple of years.  It's not recognizing the backup image that's already there as merely being a continuation of the backup you would like to just add to.  I've seen it before and I think the best answer, in this case, is to erase the drive and start over.  Not uncommon. Especially considering your drive was replaced and it’s very possible the computer’s name is now different.

Contacts not syncing to Google


Before I do the clean install, please confirm the steps below:

  • Back Up on Time Machine
  • Using the 10.5.4, choose "Erase and Install
  • "Format disk as" dropdown menu to set the formatting options to "Mac OS X Extended (Journaled)."
  • When the "Erase and Install" is complete, I will choose transfer from a Time Machine back up

Is there anything that I am missing?


Couple of things: Once booted from the disk if you choose to erase and install then there’s no need to use the disk utility from the drop down menu as the drive will be reformatted without doing that.

After you have restored from your time machine drive, be sure to run your software update before opening anything. Run it a couple of times to be sure you’ve gotten all updates. Some application’s data on your TM backup will be expecting 10.5.8 so make sure you’re up to date.

That’s all. Good luck.
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