to commonly asked questions.

Why I don't offer technical support via text message...

There are several reasons I do not currently offer technical support via text message.

1. Throughout my day as I am working with other clients, if I view a text message, once viewed, I cannot go back and mark it as unread as I can with an email. This means that once I've seen the text message it blends in to all the other text messages I have. Therefore at the end of the day when I actually have time to respond, it's more difficult to remember which ones I've responded to or haven't. When comparing to email. I can mark it unread or flag it so that later in the evening I can better organize what I need to respond to.

2. It's much harder to copy, paste, add links, share supporting graphics or pictures via text. I often answer questions with annotated pictures. Sometimes answers require research on an actual computer in order to give the best response possible. This means opening several windows while testing or looking for answers. A phone can't do that.

3. I often work late hours answering questions. If I email you at 2am in the morning, no one cares. But if I text you at 2am in the morning, society has decided that's extremely innapropriate.

4. Very often I share my answers to questions on my website so others can search through later. Text messages are often one to one conversations. It's harder for me to go back and share those answers on my site later.

5. It's much easier to type a paragraph full description of an answer with a keyboard rather than with my thumbs in my car.

6. While every response is very important to me, I often plan my day very compactly with sessions and travel. I reserve my evenings to respond to questions. I often plan my day down to the minute.Taking time during my day to respond sometimes interferes with my travel time to the next session. Imagine if a dentist took time between patients to sit down and answer an email for instance. It might make for a less productive day.
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