to commonly asked questions.

My email isn't coming in on my Mac

You were at our house today. I just got on my Mac and my email is no longer pulling up.

Can you walk me through how to put it back on? I used the password that I have had for a long time and it isn’t working.

I actually didn’t change anything on your Mac so this is a separate issue from what we covered yesterday concerning your devices.  If your email is not functioning on your Mac, first step is to verify that your password is correct.  Go to and log in to make sure you have the correct password.  

After you’ve verified your password, next go under the black apple on your computer (top left corner) and open system preferences.  Next go to Internet Accounts and select your Carolina account on the left side.  You may be prompted to enter your password.  That step may solve the issue. 

Screen Shot 2018-02-21 at 8.46.53 AM

 If not, take the next step. In your Mail, under the word Mail in the menu bar, select Preferences:

Screen Shot 2018-02-21 at 8.48.48 AM

Next, select Accounts at the top of that window, select the Carolina account to the left, then server settings as seen below:

Screen Shot 2018-02-21 at 8.50.24 AM

Re enter the password (that you verified earlier) and that should solve the issue.  

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