Can you save this printer?
08/04/25 Filed in: printers
Can you save my HP Envy 6400 that thinks it has a paper jam but I don't think it does?
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By this screenshot, it’s got two issues. 1. It obviously thinks there’s a paper jam. True or not. 2. it’s only using the generic driver. Th most up to date driver, when not automatically downloaded via the operating system, can usually be found online, given that HP hasn’t stopped updating the driver for the latest OS. This would normally be able to be done remotely. However, the jam issue may be causing the printer to think it’s stuck and therefore not responding. The net thing to try is to use the on screen display (if there is one) to reset the printer to its default settings. Honestly…these HP Envy’s aren’t worth much of an effort and I would not recommend paying me to visit just for the attempt to revive it. If the printer has an onscreen display, you can try to navigate to the setting where you can restore it to factory defaults. That would make it forget it has a paper jam. Then you could start over re-adding the printer to the computer.
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By this screenshot, it’s got two issues. 1. It obviously thinks there’s a paper jam. True or not. 2. it’s only using the generic driver. Th most up to date driver, when not automatically downloaded via the operating system, can usually be found online, given that HP hasn’t stopped updating the driver for the latest OS. This would normally be able to be done remotely. However, the jam issue may be causing the printer to think it’s stuck and therefore not responding. The net thing to try is to use the on screen display (if there is one) to reset the printer to its default settings. Honestly…these HP Envy’s aren’t worth much of an effort and I would not recommend paying me to visit just for the attempt to revive it. If the printer has an onscreen display, you can try to navigate to the setting where you can restore it to factory defaults. That would make it forget it has a paper jam. Then you could start over re-adding the printer to the computer.
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