Fine Print

Pricing/Terms of Service:

General Service:
On-site rate is $180* per hour and $140* for remote sessions with a one hour minimum then prorated by the quarter hour afterward. Desktop wiping/recycling can be provided for $40 per desktop and $20 per laptop. Tablets and phones I will recycle at no cost. Technical support is not provided via phone or text message.

Service Range:
A $20 travel fee applies for all sessions (including pickups for hard drive replacements) immediately outside Interstate 485 and increases proportionately in relation to distance traveled outside Interstate 485. Clients residing North of Lake Norman/Mooresville, East of Concord, West of Gastonia, or south of Fort Mill are encouraged to schedule online sessions.

Appointment Conditions:
An adult is required onsite at the time of services unless prior arrangements have been discussed. Services will not be provided if no adult is present.

Cancellations:
If the need arrises to reschedule or cancel a session, a link is provided in your confirmation email. No penalty will be assessed for canceling or rescheduling sessions up to 2 hours in advance. A $30 fee will be charged for missed or cancelled sessions within 2 hours of the session time.
Payments:
Payment is due at time of service in the form of check, cash or credit card. (Clients choosing to pay via credit card may do so online via the link provided in the invoice.) A 3% service charge will be assessed for credit card payments made online. There is currently no late payment fee therefore prompt payment is greatly appreciated.

Disclaimer:
I'm sometimes asked if I could wave part of my rate since it didn't take me as long to solve the problem as they thought. Keep in mind, when employing my services, you are paying for the last 30 years of experience that it took to be able to solve your problem quickly.

Group/Workshop Rates:
Attendees
1-150 $460
50-100 $560
100-200 $660 (not including travel)


*Price change takes effect Jan 1, 2026