Microsoft Office getting sick
19/08/14 Filed in: Microsoft Office
so sorry to keep bothering you and this isn't urgent, but I can't use microsoft office stuff. I finally got excel to open after a few trys and having to restart the computer. I made a few changes to a document and now can't get it to save - keeps saying disk full?? then i tried to open a document in word and it said microsoft has encountered a problem and must quit.
Interestingly, I have gotten similar messages popping up today while using email - saying "force quit"
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Sounds strange. First you need to address your storage issue. Right Click (control + click_ on the Macintosh HD icon on your desktop and select to get info. This window should reveal how much space you have used and is available. If you are running low on disk space then that’s something that would need to be addressed. I can’t remember if that was one of your prior issues or not.
Secondly, Microsoft office may need to be reinstalled. If I remember correctly, you have a macbook air or new macbook pro which means you do not have a CD drive. If that is the case, we could use my laptop drive to remotely reinstall office. I have found that Office sometimes “gets sick” and reinstalling is the best method of healing. Keep me posted and I’ll be happy to address the issue. You may want to hold off until Monday and meet me on my town hall session or schedule whenever you need as well.
Above all else, you need to make sure you have available space on your computer’s hard drive. I seem to recall that was a relatively new machine so I don’t see you having filled that drive up. But stranger things have happened.
Interestingly, I have gotten similar messages popping up today while using email - saying "force quit"
___________
Sounds strange. First you need to address your storage issue. Right Click (control + click_ on the Macintosh HD icon on your desktop and select to get info. This window should reveal how much space you have used and is available. If you are running low on disk space then that’s something that would need to be addressed. I can’t remember if that was one of your prior issues or not.
Secondly, Microsoft office may need to be reinstalled. If I remember correctly, you have a macbook air or new macbook pro which means you do not have a CD drive. If that is the case, we could use my laptop drive to remotely reinstall office. I have found that Office sometimes “gets sick” and reinstalling is the best method of healing. Keep me posted and I’ll be happy to address the issue. You may want to hold off until Monday and meet me on my town hall session or schedule whenever you need as well.
Above all else, you need to make sure you have available space on your computer’s hard drive. I seem to recall that was a relatively new machine so I don’t see you having filled that drive up. But stranger things have happened.
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