printer won't install
06/10/14 Filed in: printers
Hi Scotty!
We bought the HP Photosmart 7520 printer and tried to set it up. The first try seemed to install properly and it would print when plugged in to my laptop but not wirelessly from the laptop or either of our iPhones. (The printer does say e-print.)
So husband uninstalled it and we shut down the laptop and the printer shortly then went through the install again. It looked fine. We both double checked the window (checked the box to search for any needed updates) then clicked continue. Now it reads: HP Installer quit unexpectedly. Click to reopen the application again. This report will be sent to Apple automatically. This happened twice. What do we do? Can you help me at Town Hall tonight? Should we try to do it remotely one on one? Or do you need to come to the house? Or do I need to exchange the printer?
Please let me know. Also, we have not updated to the new operating system yet on any of our Apple devices because of the trouble we have heard about. Plus in Town Hall you mentioned that it was safer to wait about 10 days, I believe. What is your advice on that?
___________
The HP 7520 is a great printer. I have positive things to say about it so there’s most likely nothing wrong with it. It would be a great advantage to be sure your computer’s operating system is up to date with 10.9 Mavericks. However, your printer should play nicely with 10.7 or higher. It sounds like the installer is having a problem. But with the latest version of the OS, you really don’t need it. The printer should be found if it is actually on the network. It sounds more likely that the printer is not actually on the wifi network yet. That’s just a guess.
Run your updates. They’re clear to go.
We bought the HP Photosmart 7520 printer and tried to set it up. The first try seemed to install properly and it would print when plugged in to my laptop but not wirelessly from the laptop or either of our iPhones. (The printer does say e-print.)
So husband uninstalled it and we shut down the laptop and the printer shortly then went through the install again. It looked fine. We both double checked the window (checked the box to search for any needed updates) then clicked continue. Now it reads: HP Installer quit unexpectedly. Click to reopen the application again. This report will be sent to Apple automatically. This happened twice. What do we do? Can you help me at Town Hall tonight? Should we try to do it remotely one on one? Or do you need to come to the house? Or do I need to exchange the printer?
Please let me know. Also, we have not updated to the new operating system yet on any of our Apple devices because of the trouble we have heard about. Plus in Town Hall you mentioned that it was safer to wait about 10 days, I believe. What is your advice on that?
___________
The HP 7520 is a great printer. I have positive things to say about it so there’s most likely nothing wrong with it. It would be a great advantage to be sure your computer’s operating system is up to date with 10.9 Mavericks. However, your printer should play nicely with 10.7 or higher. It sounds like the installer is having a problem. But with the latest version of the OS, you really don’t need it. The printer should be found if it is actually on the network. It sounds more likely that the printer is not actually on the wifi network yet. That’s just a guess.
Run your updates. They’re clear to go.
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