to commonly asked questions.

Is my computer dead?

Hi Scotty. Before scheduling a session with you I wanted to make sure my laptop isn’t just dead. It won’t boot and won’t find the HD in disc utilities. Won’t reinstall OS.

Should I just give up?

If it actually boots into recovery mode like you are describing, where you can launch Disk Utility, then it sounds like it's a dead hard drive. If it chimes then it's again most likely just a bad hard drive. You can install a new drive and be on your way. Problem is, depending on the age of the computer, it may not be financially sensible to replace the drive. Happy to help either way.
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