Answers...

to commonly asked questions.

Nov 2018

Prevent your Mac from sleeping

Scotty, I'm trying to upload my Photos library to iCloud but my computer keeps shutting down, logging out, or going to sleep. How can I prevent that?

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You'll want to go into System Preferences: Energy Saver

Set the "computer sleep" slider all the way to Never.

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Next in System Preferences: Desktop & Screen Saver

Set "Star After" to Never.

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The second step is not necessary as just telling the computer to not sleep should be enough. However, by tuning off the screen saver (temporarily) you can keep an eye on the progress.

How to show all albums in Photos

my current Artwork folder in my photos is missing since we worked on my computer.... the old file with the same title is there but my current one I have all my photos of paintings for work has vanished. Do you know where I can try and recover it... this is an important work folder i use for my business. Thanks in advance

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The first thing I would try is to actually show all the albums in the left column of the Application. To do this, open Photos then stretch the window out as wide as you can. You can also try clicking the green button in the top left corner of the scree. That should reveal the left side column. Within that column, you will be able to see all the albums that are contained within Photos itself. You may also see folders with small triangles that you can click on in order to see the contents of those folders. Your particular album could be contained in one of those folders. Let me know if you see what you're looking for there. If not, we can look other places as well.
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Scams Galore!

There's a very big trend on the rise. More and more, clients are being tricked into giving up their own information. They think they're logging into a site they trust when they're actually handing over their private info. Here's a recent example of the bad guys strategy.

You might receive an email that looks like it's from Apple pretending to want you to check your account.

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At first glance it looks like you're being charge for an App. That's designed to get you to let your guard down and click the link. It looks like they're trying to "help" you. No!

If you click the right side of the email address in the From field, it will reveal who the email is REALLY from:

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So you fall for it and click the link. It takes you to a site that looks like this:

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This looks exactly like the real front door to icloud.com. However if you look closer at the url bar at the top you can see it's not Apple. Someone has set up a page to look just like an Apple page with the hope that you'll enter your AppleID and password. They then have access to your account.

The bottom line here is while clicking a link in an email by itself is not going to hurt you, it's what you do once that next site opens. Just don't click links from emails that you weren't expecting. If you are concerned about an email, just type the website in to a browser yourself. Don't trust that a link is taking you to the correct place.
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