Sorting names in Address Book
11/01/11 Filed in: Address Book
Hi Scotty,
After you left when you fixed our WiFi log on and set up our Apple TV everything seemed to be working fine. You did a great job as always. We went to Radio Shack and added a switch to toggle between our cable TV and the apple TV. Then a couple of problems popped up. When we first switch on Apple TV there is a series of loud crackling sounds.. After about 15 seconds they fade away. After we log on to Apple TV and start watching a show or movie periodically the sound will go off ...or... the audio and video will freeze sometimes for a minute or longer...or sometimes it freezes and won't come back. I don't know if it is the Apple TV, the switch, or the internet connection, the wireless router or if our internet service isn't good enough to handle streaming video. I could use your help.
___________
The switch you are referring to is an HDMI switch I am assuming. I have no explanation for the weird sound. I can’t remember what service provider you have but I seem to recall your speed being adequate. You can go to speedtest.net and run the speed test to see what your download speed is. 20 megs down in Charlotte is very good if you are with Road Runner. BellSouth is happy with 5-8 megs down. ATT Uverse is around 15 megs down in most places.
If you see a blue bar below representing the download while AppleTV is on then it may be trying to buffer but it sounds more like there is a hardware problem with the switch to be honest. You could try switching the HDMI connectors from your AppleTV with the one from your cable box and see if the problem happens with the Cable Box. That may further prove or eliminate the appletv. Another troubleshooting step to try would be to connect the AppleTV directly to the tv forgoing the switcher. If the problem goes away it was the switcher. If it’s still there then it’s more likely the internet connection.
After you left when you fixed our WiFi log on and set up our Apple TV everything seemed to be working fine. You did a great job as always. We went to Radio Shack and added a switch to toggle between our cable TV and the apple TV. Then a couple of problems popped up. When we first switch on Apple TV there is a series of loud crackling sounds.. After about 15 seconds they fade away. After we log on to Apple TV and start watching a show or movie periodically the sound will go off ...or... the audio and video will freeze sometimes for a minute or longer...or sometimes it freezes and won't come back. I don't know if it is the Apple TV, the switch, or the internet connection, the wireless router or if our internet service isn't good enough to handle streaming video. I could use your help.
___________
The switch you are referring to is an HDMI switch I am assuming. I have no explanation for the weird sound. I can’t remember what service provider you have but I seem to recall your speed being adequate. You can go to speedtest.net and run the speed test to see what your download speed is. 20 megs down in Charlotte is very good if you are with Road Runner. BellSouth is happy with 5-8 megs down. ATT Uverse is around 15 megs down in most places.
If you see a blue bar below representing the download while AppleTV is on then it may be trying to buffer but it sounds more like there is a hardware problem with the switch to be honest. You could try switching the HDMI connectors from your AppleTV with the one from your cable box and see if the problem happens with the Cable Box. That may further prove or eliminate the appletv. Another troubleshooting step to try would be to connect the AppleTV directly to the tv forgoing the switcher. If the problem goes away it was the switcher. If it’s still there then it’s more likely the internet connection.
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