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iPad does't work without Wi-Fi unless...

Hi Scotty,
I have had many computer problems lately.  installed Windows 7 on my PC and now my iPhone will not sync with iTunes.  I sent you a message of the response I got.  We tried over and over again to sync my phone and keep getting this message.  Do you have any ideas how we can fix this?  Unfortunately, my husband is not ready to buy a new computer, as we just bought a new hard drive.  Everything I do is in my phone and iPad, so I have to be able to sync this computer.  As an aside, how much would a basic Mac cost - for someone like me?  I would love to give the kids the PC and I have a desk-top Mac.  I know you are busy, but I need help. Thank you again!





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I great desktop mac to start with is the 21” iMac. $1199 You can’t go wrong with that machine.

Now on to the problem. Here are a few things you can try:

  • Run all your updates in Windows as well as iTunes, if that doesn’t work...
  • Be sure your music is reachable from within iTunes. If iTunes can’t find certain songs then it may stall when trying to move the songs over the the iphone. You may want to spot check your library. If you get some “exclamation point” songs, then you may either want to repoint iTunes to those songs or delete them entirely. If that doesn’t work....
  • Restore the phone from within iTunes, if that doesn’t work....
  • choose a smaller playlist to isolate whether the problem is with the phone or certain songs within iTunes. If the phone syncs a small playlist then we know the problem is within the large library and certain songs can’t be found. If that’s doesn’t work...
  • try manually syncing instead of automatically. Just drag over the songs/playlists you’d like to move over. If that doesn’t work, it may be a 64 bit Windows issue with iTunes. If that’s the case, you may try downloading virtual pc from Microsoft and then run iTunes in XP mode. I’m not sure how to do this but advanced Windows users should.

Hope this helps.
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